Contact Free2Move

If you have made a reservation with Free2Move Rent that is due to begin between March 16 and May 31, 2020, and you wish to cancel it, you can benefit from the full refund of your reservation.

The Free2Move account holder must be the signatory of the rental agreement. S/he can also drive any of the rented vehicles, as long as s/he meets the rental requirements. An additonal driver can be added to the rental contract either by contacting our customer service or directly at the rental agency.

A one-day rental comprises 24 consecutive hours and can start at any time of the day as long as the rental agency is open. Each vehicle can be rented for a maximum period of 28 days. Only one vehicle can be booked at a time. When you create an online reservation within our website, you are agreeing to the terms and conditions and the operational hours of the agencies.

The list of authorised countries in which you can drive the Free2Move vehicles can be consulted in the General Rental Conditions, available during the vehicle selection.

Please contact your agency to cancel or modify your reservations. No changes or cancellations can be made online.

With Free2Move, we guarantee you a precise model within the limits of availability

If a vehicle is available, an immediate reservation can be made.

You must bring your valid driver's license, an identity card, your bank card, on which a pre-authorization will have been automatically made, at most 72 hours before the beginning of your rental. For the rental of cars or commercial vehicles, a proof of residence of less than 2 months is required.

All Free2Move vehicles are covered by a 24/7 assistance service. In case of accident, breakdown of theft, contact immediately the telephone number indicated on your reservation contract. In the event of a vehicle immobilisation, the Free2Move assistance service can organise a collection service for the remaining of your journey and also arrange your return home. In the event of an accident, Free2Move insurance covers personal and or material damages that may have occurred during the rental period. You can find all amounts related with guarantees and insurances on our Terms and Conditions.

Unless stated otherwise, every vehivle must be returned on the date and time written on the contract and during the opening hours of the rental agency.

A vehicle must necessarily be returned to the departing agency.

If the rental period is exceeded, you must contact your rental agency to inform them as soon as possible. Upon your return, your agency will invoice you for the cost of the extra days and any excess kilometres.

In the event of a reservation made on the Free2Move website, a pre-authorization is automatically made, at most 72 hours before the start of the rental period, on the credit card used for payment. Find all the security deposit amounts by contacting your branch or by consulting the price conditions on the website.

Free2Move is the future mobility brand of Group PSA, and one of the most exciting projects in the mobility field, with seat in Berlin. Our free-floating carsharing services are available in Washington D.C., Paris, Madrid, Lisbon, Wuhan and, from now on, in Frankfurt.
As long as you are at least 18 years old and have had a valid driver's license for one year or more you can sign up for Free2Move Carsharing with a valid identity card or passport.
You just need your Free2Move App for the registration. Just click on "start now" and select Free2Move Frankfurt. The App will guide you through the whole process: - Scanning the documents (driver's license and identification) - Entering your adress details - Setting a payment method - Submitting data and you are ready to drive with Free2Move!
You can find the Free2Move App for Android , and for iPhone here .
No, the registration is currently free of charge.
For technical reasons we can't accept international driver's license currently. However we accept any driving license permitted within the EU.
No: by letting someone else drive in your place, you violate our General Terms and Conditions. This invalidates your insurance cover and you will have to pay the full costs in case of an accident plus a 500 € fee.
Your account will be immediately unlocked after you complete the registration. As soon as this happens you will get a confirmation e-mail. Now you are ready to make the first booking in our App right away.
These tips may help you: - Ensure that the light conditions are good - Put the document in a flat surface - Make sure that all the data is easily readable: usually reflexctions can lead to the document not being recognized - Ensure that your camera is focused on the document - Make sure that sufficient lighting conditions are also provided for the Selfie - Keep in mind that the picture on your documents will be compared and verified. If there are still problems, please contact our customer service (+49 30 22957636). In case you get an error message in the App, please get in touch with our customer service.
Please send an e-mail to our customer support service (support.frankfurt@free2move-carsharing.com).
Oh no! That can happen if a bill could not be charged, your driver's license has expired, or if your payment details or not valid anymore. For more detailed information please contact our customer support (+49 30 22957636).
Please, send an e-mail to our customer support (support.frankfurt@free2move-carsharing.com).
Please, send an e-mail to our customer support (support.frankfurt@free2move-carsharing.com).
Please, send an e-mail to our customer support (support.frankfurt@free2move-carsharing.com).
Just log out of the Free2Move App and click "Forgotten password?".
You can reserve for 15 minutes twice in a row. After this you can not reserve the same vehicle for 30 minutes.
Are you a signed up Free2Move customer? If not, just sign up directly in our App and in a few minutes you will be able to book your first car. If yes, please, log out of your Free2Move account and try it again. If you get an error message please call our customer support (+49 30 22957636) and let us know the exact message. We will solve the problem together. .
With Free2Move you pay for a normal ride (under 200 kilometers) only for the time that you are using the vehicle - from 0,33 € per minute. We have rates per minute, hour our day and charge always according to the fairest rate for you (SmartBilling). You can learn more about this in our pricelist.
You have 200 kilometers included for each ride, regardless of the duration. If you exceed this range, you will be charged for the additional kilometers. Here you can find the exact pricelist.
No, not as long as you are careful with the cars and park properly. We pay for the taxes, parking fees, gas and insurance.
Yes, our vehicles are insured for liability. The retention in case of damage amounts 500 €.
No, you don't need any extra insurance to use any of our vehicles.
Yes, fuel consumption is included.
You can refuel the vehicle at every gas station and we will give you the money back: just send us the receipt via e-mail to our customer support (support.frankfurt@free2move-carsharing.com) and we will refund you the amount immediately. Just, please, make sure that you fill up the correct fuel. However this is not very common, as we always take care that our cars are fully tanked available.
Yes, you will. Don't forget to get a receipt and send it to our customer support (support.frankfurt@free2move-carsharing.com). Please, make sure that you fill up the right fuel.
Oops, can happen anyone! The competent authority uses the number plate to identify us, as the owner of the car and will tell us when an infraction has been commited. We will check who had borrowed the car at that point (you) and will charge an administration fee (see pricelist). Then we will report your name and adress to the authorities, who will send you a fine notice.
Ooops, anyone can happen! The competent authority will use the number plate to identify us as the owner of the car and tell us when an infraction has been commited. We will check who had borrowed the car at that point (you) and charge an administration fee (see price list [link]). Then we will report your name and adress to the authorities, who will send you a fine notice.
Currently we can only accept credit card. We are already working to be able to use other payment methods soon.
The booking starts as soon as the vehicle is opened.
The costs will be debited from your credit card immediately after the end of the ride.
Please, contact our customer support (support.frankfurt@free2move-carsharing.de) and we will check it carefully.
Please, contact our customer support (support.frankfurt@free2move-carsharing.de) and we will check it carefully.
You will pay for the use per minute. For further information you can check our price list.
After your booking you will get an e-mail with all your trip details, including the price of your ride. You can also check the details about your last trip in our App directly under "trips". In case you can't find the details neither in your spam folder, please contact our customer support team (support.frankfurt@free2move-carsharing.com).
To start there are Opel Adam vehicles available.
Just open your Free2Move App, check which cars are close to you and book the one the suits you the best. You have 15 minutes to rent the car. In the meantime the vehicle will be booked for you and no one else will have access to it. If you don't make it to the car on time you can book it again for another 15 minutes.
You open the car directly with the Free2Move App. Just book the vehicle and as soon as you are at the car you can access to it by clicking "open".
The car keys are inside the car and bounded by a string. You only need the key to turn the engine on. For a stopover, use the App to lock and unlock the car.
There are special Free2Move park spaces in Rüsselheim, at the Frankfurt airport and in the city center (for example "Am Gericht" parking garage). Otherwise you can park the car in every not time limited public park space, as long as it is inside Free2Move's business area. Please, don't end your trip in underground car parks or in any paid parking space on the street. You can make stopovers in paid parking spaces as long as you pay the parking fee.
Yes, at stopovers. Please, do not finish the rent in time limited or fee-required parking spaces. You can always end the rent or park for free of charge in any of our partner's parking houses.
No, you don't have to return the car to the same place. We are a free-floating carsharing provider and you can park the car on any public, non-time limited parking space inside our business area or in any of our partner's car parks.
Just keep calm! Secure your vehicle's location with the warn triangle and call our customer support number (+49 30 22957636). We will send help right over.
Oh, damn! We're sorry for that. But great that you took a look at the car. Please, call directly our customer support number (+49 30 22957636) to report the damages, or send us an e-mail with your vehicle's number plate and pictures of the damage that you found.
To report a damage, please, call our customer support number directly (+49 30 22957636) or send us an e-mail with your vehicle's number plate and pictures of the damage that you found.
It depends. Generally you are responsible to report any damages in the vehicle to our customer support. This applies to damages founded before the start of your trip as well as to those caused during your rental period. Of course you will be insured during the whole vehicle use. However, there is a self retention of max. 500€ in case of damage. Should the damage have ben caused intentionally, we reserve the right to charge the entire repair costs.
No, you are not allowed to smoke in any of our cars, if only our of consideration for other users, especially children, who can ride along in the car. A violation of the smoking ban will be penalized with a 150€ fee from our side. Here [link] you can read further details.
We're sorry about it. That's really not okay. Please, get in touch with our customer support directly (+49 30 22957636), so that we can identify the previous tenant and find and handle with the problem.
Pets are generally not allowed in our vehicles. If only out of consideration for other users, who may suffer of allergies to animal hair. Exception to this rule applies to service-companion dogs. Just, please, make sure that the animal is carried in an appropriate transport box, so that other members don't find any hair or dirt inside the car.
You can check the business area directly in your App by clicking on on the map symbol in the map view. It includes, basically the entire city center of Frankfurt, as well as specific park spaces at the Frankfurt airport and in Rüsselsheim.
Of course you can leave the business area during your rental period. Just make sure that you end your trip within the business area. As long as you are outside the business area your rent will continue. You will get a notification from the car as soon as you leave the business area, as well as when you come back.
You can find the parking spaces at Frankfurt airport in the Terminal 1, row 611. The parking in the Terminal 1 is sign posted.
In Rüsselheim you can park the car at the following address: Grundweg 1, Friedrich-Lutzmann-Ring, 65428 Rüsselsheim an Main
With the Opel Adam you simply go to the back of the trunk lid and press the area below lightning symbol in the Opel logo.
As soon as you leave the Free2Move business area, you will get an alert through a voice prompt and a red LED light in the car. The same will happen when you get back to the business area. Moreover you can take a look in your Free2Move App anytime, to know where you exactly are and where the business area ends.
No. Private and time limited parking spots are not allowed locations to finish the rental. It is of course up to you to park the cars there for a stopover during your rental.
No. Private and time limited parking spots are not allowed locations to finish the rental. It is of course up to you to park the car there for a stopover during your rental.
Yes, of course. To park the car for a stopover without ending the rental, just use your phone as key. So turn off the engine, leave the keys hanging in the car, get out and click on "park and keep". The vehicle is then locked, and you can relax, go shopping, etc... As soon as you're ready to continue, just go back to the car and click in the App on "resume ride". The car will unlock and you will be able to continue as usual. Please, note that during the parking process the rent will continues.
Stop and follow the instructions. In case you need them: a copy of the vehicle papers is located in the glovebox.
The fee can be submitted to our customer support (support.frankfurt@free2move-carsharing.com) und will be refunded.
Yes, your alcohol level must be 0,0 permille, you can't consume any drug, and smoking in the car is also prohibited. Pets are not allowed in our vehicles (see "Can I bring my pet along in the car?"). You are allowed to bring along as many passengers as the number of security belts available in the car. You are not allowed to remove anything from the car during the rental period. Please, be careful, report any damage and be always in posession of a valid driving license.
You cannot end the lease outside the business area. Should the vehicle be parked outside the business area, the rental will continue at your own cost, until you bring it back.
Thank you so much for reporting it! Write an e-mail to our customer support (support.frankfurt@free2move-carsharing.com). The number plate will be enough for us to locate and re-park the vehicle.
Yes, the cost for parking the car in the designated spot at Frankfurt airport is 5,90€. The same amount will be charged for starting a ride at the airport.
We're very sorry! That's really not okay. Please get in touch with our customer support (+49 30 22957636) so that we can take care of it.
Just book a vehicle with your Free2Move App. As soon as you stand next to it, you will be able to unlock it with the App too. Once the vehicle has open, your rental will start running and you are ready to sit, grab the keys and drive off.
It can happen. But don't panic! Just grab the keys and put it in the ignition. Make sure that the the wheel lock is not active and press the clutch while you start the engine. Still not working? Then call our customer support number (+49 30 22957636), and we will do our best to help you.
No, but you can use your Smartphone.
Our vehicles have manual transmission.
You will find them in a folder in the glovebox.
You can end your journey easily with your Free2Move App. Just make sure that you're ending the rental within the business area and that the car is parked in a designated parking space (not private or time limited). Switch off the engine, leave the keys inside the vehicle and close all the windows and doors. Afterwards you can finish the rental by clicking "ending ride" in your App.
Please, get in touch with our customer support (+ 49 30 22957636) so that we can help you further.
Please, call our customer support number (+49 30 22957636) so that we can help you further.
Oh, damn! We're sorry! Please, call our customer support number (+49 30 22957636), so that we can help you further.
Oh, damn! We're sorry! Please, call our customer support number (+49 30 22957636), so that we can help you further.
Please, get in touch with our customer support (+ 49 30 22957636). Our colleagues can locate the vehicle via GPS and will sure be able to help you with your search.
Oh, damn! We're sorry! Please, call our customer support number (+49 30 22957636), so that we can help you further.
Oh, damn! We're sorry! Please, call our customer support number (+49 30 22957636), so that we can help you further.
Please, book the car again to get your things out. You can end the rental immediately after it. In case the vehicle is not available anymore, please, get in touch with our customer service (+49 30 22957636), so we can help you further.
Please, put it in the glove compartment (in case it fits the size) and inform our customer service (support.frankfurt@free2move-carsharing.com). Then our team can take care, that the owner gets it back.
First of all, take one deep breathe. We hope that you are okay! Please call 110 and let the police document the accident. If you or other persons are injured, please, call 112, so that help can come quickly. Please, put on the safety vest and, if neccessary, secure the vehicle location with the warning triangle. You can find the safety vest and a first aid kit in the side pocket behind the driver's seat, and the warning triangle in the boot. Please, contact also our customer service (+49 30 22957636) so that we can clarify everything together.
Oh, damn! But don't worry. Just contact our customer service directly (+49 30 22957636), so that we can help you further. Please, put on the safety vest that you will find in the side pocket behind the driver's seat and, if necessary, secure the vehicle's location with a warning triangle in the car's trunk.
Oh, damn. Oh, damn! But don't worry. Just contact our customer service directly (+49 30 22957636), so that we can help you further. Please, put on the safety vest that you will find in the side pocket behind the driver's seat and, if necessary, secure the vehicle's location with a warning triangle in the car's trunk.

To create a Free2Move account you must be 18 years old or more and have a valid email address. The account must be created on our website. Rental requirements such as age and the terms and conditions can change according to the type of rented vehicle.
In order to fully complete a booking on our website, you’ll need to enter the email address used to create an account and accept the terms and conditions. Please memorize your login details as they are necessary for the management of your account.

If you are already registered on the Free2Move website, you can login with your user (email and password) and reserve one of our vehicles.

In accordance to the Law Act n. º 78-17 of 6th January 1978 on the processing of data, files and freedoms, any user of the Free2Move website has the right to access, rectify and delete any of his/her personal data. This right can be exercised by contacting our customer service.

Your email address will be used to identify you.  If the email address associated with your account has been updated and or modified, please contact our customer service.

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