You can describe your problem to us via the contact form
You can contact our advisors at: help-park-us@free2move.com
The information that each parking space is available on our website www.free2move.com when you make a parking space reservation and select the desired parking space. Then simply click on "Information".
All our rates are available on our website www.free2move.com when you make a search for a parking space reservation
Once your booking is complete, you will receive an initial email asking you to fill in your personal details. Once this step is complete, you will receive your booking voucher as a PDF via email.
Please indicate the characteristics (make, model, license plate) at: help-park-us@free2move.com
You can modify your reservation from your personal space, if necessary, the rest to be paid will be requested and the modification will be taken into account when the payment has been made
The car park you have booked does not allow changes. You will need to cancel your booking and book again.
You can update this information by clicking on the link sent to you with your booking confirmation.
To change your parking space, simply cancel your reservation and make another one on the parking space of your choice.
Note: all cancellations must be made before departure and in accordance with the cancellation deadlines.
You can add an option directly from your personal space
You can contact our advisors at: help-park-us@free2move.com
Your invoice is available on your personal space one day after the end of your reservation.
All information on your invoicing is available on your personal space. Our invoices are detailed so that you can understand the invoicing.
With Free2Move, we guarantee you an accurate model within the limits of availability.
To change or cancel your booking:
- Go to My Bookings in your personal space.
- If changes aren’t possible online, contact customer service.
Deposit Release:
- Deposits are released automatically after your rental ends. Processing times depend on your bank (up to 14 working days).
The Free2Move account holder must be the signatory of the rental agreement. S/he can also drive any of the rented vehicles, as long as s/he meets the rental requirements. An additonal driver can be added to the rental contract either by contacting our customer service or directly at the rental agency.
You can contact us by email: help-rent-us@free2move.com
If a vehicle is available, an immediate reservation can be made.
The Free2Move account holder must be the signatory of the rental agreement. S/he can also drive any of the rented vehicles, as long as s/he meets the rental requirements. An additonal driver can be added to the rental contract either by contacting our customer service or directly at the rental agency.
A one-day rental comprises 24 consecutive hours and can start at any time of the day as long as the rental agency is open. Each vehicle can be rented for a maximum period of 28 days. Only one vehicle can be booked at a time. When you create an online reservation within our website, you are agreeing to the terms and conditions and the operational hours of the agencies.
The list of authorised countries in which you can drive the Free2Move vehicles can be consulted in the General Rental Conditions, available during the vehicle selection.
Please contact your agency to cancel or modify your reservations. No changes or cancellations can be made online.
With Free2Move, we guarantee you an accurate model within the limits of availability
If a vehicle is available, an immediate reservation can be made.
You must bring your valid driver's license, an identity card, your bank card, on which a pre-authorization will have been automatically made, at most 72 hours before the beginning of your rental. For the rental of cars or commercial vehicles, a proof of residence of less than 2 months is required.
All Free2Move vehicles are covered by a 24/7 assistance service. In case of accident, breakdown of theft, contact immediately the telephone number indicated on your reservation contract. In the event of a vehicle immobilisation, the Free2Move assistance service can organise a collection service for the remaining of your journey and also arrange your return home. In the event of an accident, Free2Move insurance covers personal and or material damages that may have occurred during the rental period. You can find all amounts related with guarantees and insurances on our Terms and Conditions.
Unless stated otherwise, every vehicle must be returned on the date and time written on the contract and during the opening hours of the rental agency.
A vehicle must necessarily be returned to the departing agency.
If the rental period is exceeded, you must contact your rental agency to inform them as soon as possible. Upon your return, your agency will invoice you for the cost of the extra days and any excess kilometres.
In the event of a reservation made on the Free2Move website, a pre-authorization is automatically made, at most 72 hours before the start of the rental period, on the credit card used for payment. Find all the security deposit amounts by contacting your branch or by consulting the price conditions on the website.
In order to strengthen the security of your data, an email address verification system has been set up for all our customers.
What does this mean in concrete terms?
When you register or when you next connect to the Free2Move website or mobile application, you will see a message inviting you to click on the activation link sent by email.
Go to your mailbox, click on the link: your address is confirmed.
Then go back to the website or the app to log in to your account.
This procedure will be asked once and for all, and will not take you more than 2 minutes.
Email validation is automatic for all users registered via Google, Facebook or Apple.
The 3D Secure system is a security system for online payments created by the international issuers Visa and MasterCard. It is a procedure for authenticating the cardholder to ensure that it is the cardholder who is making the payment on the Internet.
The first time a payment card is used in the Free2move app or when a new card is added or updated.
You have to validate your payment card according to the validation method set by your bank. You may receive a text message with a validation code or be redirected to your bank's application to finish the validation process.
Once your card has been successfully validated, go back to the Free2move application and continue your trip :)
In case of any problem, do not hesitate to call us or write to us using the contact form below. We will be happy to help you.
However, please remember to contact your bank's customer service for any issues with non-Free2move applications.
In accordance to the Law Act n. º 78-17 of 6th January 1978 on the processing of data, files and freedoms, any user of the Free2Move website has the right to access, rectify and delete any of his/her personal data. This right can be exercised by logging in into your personal area in the Free2move website > Account deletion or by contacting our customer service.
Please be aware that you can not delete your account if a trip or booking is ongoing or there is an unpaid invoice linked to the account.
In accordance to the Law Act n. º 78-17 of 6th January 1978 on the processing of data, files and freedoms, any user of the Free2Move website has the right to access, rectify and delete any of his/her personal data. This right can be exercised by contacting our customer service.
Your email address will be used to identify you. If the email address associated with your account has been updated and or modified, please contact our customer service.