Contact Free2Move

The Free2Move account holder must be the signatory of the rental agreement. S/he can also drive any of the rented vehicles, as long as s/he meets the rental requirements. An additonal driver can be added to the rental contract either by contacting our customer service or directly at the rental agency.

A one-day rental comprises 24 consecutive hours and can start at any time of the day as long as the rental agency is open. Each vehicle can be rented for a maximum period of 28 days. Only one vehicle can be booked at a time. When you create an online reservation within our website, you are agreeing to the terms and conditions and the operational hours of the agencies.

The list of authorised countries in which you can drive the Free2Move vehicles can be consulted in the General Rental Conditions, available during the vehicle selection.

Please contact your agency to cancel or modify your reservations. No changes or cancellations can be made online.

With Free2Move, we guarantee you a precise model within the limits of availability

If a vehicle is available, an immediate reservation can be made.

You must bring your valid driver's license, an identity card, your bank card, on which a pre-authorization will have been automatically made, at most 72 hours before the beginning of your rental. For the rental of cars or commercial vehicles, a proof of residence of less than 2 months is required.

All Free2Move vehicles are covered by a 24/7 assistance service. In case of accident, breakdown of theft, contact immediately the telephone number indicated on your reservation contract. In the event of a vehicle immobilisation, the Free2Move assistance service can organise a collection service for the remaining of your journey and also arrange your return home. In the event of an accident, Free2Move insurance covers personal and or material damages that may have occurred during the rental period. You can find all amounts related with guarantees and insurances on our Terms and Conditions.

Unless stated otherwise, every vehivle must be returned on the date and time written on the contract and during the opening hours of the rental agency.

A vehicle must necessarily be returned to the departing agency.

If the rental period is exceeded, you must contact your rental agency to inform them as soon as possible. Upon your return, your agency will invoice you for the cost of the extra days and any excess kilometres.

In the event of a reservation made on the Free2Move website, a pre-authorization is automatically made, at most 72 hours before the start of the rental period, on the credit card used for payment. Find all the security deposit amounts by contacting your branch or by consulting the price conditions on the website.

Free minutes are minutes credited to you free of charge in case of a promotion or as compensation in the event of an issue with emov.  These minutes can have different expiration dates and lapse if not used up within the defined time. You can consult your free minutes balance and your free minutes expiration date in your account in the web and/or app under the “Free Minutes” section.

You pay a once-only registration fee to become an emov customer. The fee amount is 9 € (VAT included) although special conditions may apply to reduce this amount (such as promotions). There are no further monthly or annual subscription fees. You pay only when you drive our cars. Parking costs, electricity and insurance are all included in our rates. 

Make sure once you start the registration process you have at hand: a valid ID card, valid credit/debit card, valid driver license.

Log into website with your user name and password and access "My Account" area. There you modify/edit your customer profile, including billing and personal data, at any time. 

To become an emov customer you must be at least 18 years of age and hold a driving license valid within the European Union.

All European driving licenses are accepted. Customers with extra-European citizenships need to have an official International driving license.

No, never. Each customer account is personal and acts as a contract between emov and the customer. Customer is held responsible for any event occurred during the use of his/her account. Please consult our Price Policy.

After you provide a scan copy of your ID and driving license (both sides) at the end of the registration process, your account will be activated within the next 24-48 hours. Once your Free2Move account has been activated you will receive a confirmation email. Then you can log into the Free2Move app using your e-mail address and password and start enjoying the Free2Move experience.

Before starting each and every trip you have the option to contract our waiver service. Prior to unlocking the car, a pop-up message will appear in the application which allows you to either accept or reject the waiver following your trip with the standard insurance cover. If you accept to apply it, your deductible will be reduced but it will only apply for the individual trip. Each time you wish the deductible reduction to be applied, an additional fee per trip will be charged. The fee will be charged overnight to your credit card together with any trip you have done. All the waiver-related charges can be consulted the day after in your account either in the web or in the application in the “Trips” page under “Other Charges” section and in the invoice, you receive by email two days after your trip. Please consult our price policy for additional information about the extent of the reduction and the amount of the waiver fee.

You receive an email with the trip information at the end of each trip. At the end of the day, all trips will be charged to your card. The invoice will be sent to your email address two days after you did the trip. The invoice is issued on a daily basis and will include all the trips done during a specific day.

Assisting those involved and securing the scene are the first priorities in the event of a traffic accident. Call the police or the emergency hotline 112, if necessary. If possible, move the car to the side of the street to a safe place. In case the car is blocked in the middle of the street, put on the emergency vest, which can be found in the trunk, and safely place the emergency triangles. Then, contact our Customer Support at +34-915510126 as soon as possible. In every traffic accident involving 3rd parties, even if the damage is only minor, you are under obligation to fill in the standard friendly accident statement placed in the glovebox completely and send it to us at the earliest possible opportunity at

No. For the safety and convenience of other Free2Move customers, smoking in the car is prohibited. If the service personnel or the next person to rent the car you used beforehand reports evidence of smoking in the car, we will need to charge you a cleaning fee. Go to our website for details about the cleaning fee.

Right now, our application is compatible with IoS and Android devices. Unfortunately, Windows phones are not compatible with the Free2Moveapp.

If responsible for the damage/s, the customer will be charged a deductible up to 500€, as long as our terms and conditions are met. If our T&Cs are not met, the customer will be charged according to the damage extent and costs.

All the Free2Move vehicles have a special bag in the truck dedicated to the collection of all items forgot or found by previous users. If you find an object inside one of our vehicles which does not belong to you, please put it inside this special bag. Our customer service will take care of finding the owner and, in case no one claims ownership, the lost items will be donated to a local charity organization.

The airport is currently not included within our service area. Nevertheless, if you want to give a ride to one of your friends or family members, you can still exit the service area as long as you drive back and you end trip inside our service area. Watch out for the battery level.

First, we apologize for not providing the service you expected. Please, let us know the reason of your complaint so we can improve our service. Contact us at or call us at +34-915510126. An official complain sheet if available at your disposal.

The rental rate starts to be calculated as soon as the customer unlocks the car from the App.

All customers are responsible for leaving the car with a level of battery of, at least, 1/16 (one out of sixteen sections as shown on the battery-level display). If this level is reached, customer should park the car safely according to parking rules. Otherwise the customer may be charged and additional fee according to our T&C.

Please make sure the keys are properly stored and all doors are closed. If you still cannot end your trip call our helpdesk at +(34)915510126 to report the problem. Our Customer Service will take care of the issue and explain you how to proceed. We are sorry for the inconvenience, unfortunately, external variables (e.g. inhibitors) occasionally make it difficult for the system to connect with the car.

The rental rate starts to be calculated as soon as the customer unlocks the car from the App. 

Do not worry about recharging Free2Move vehicles. A dedicated service team will take care that the cars are always charged and available for use.

Our cars can be reserved for up to 20 minutes in advance without cost. Remember that if you cancel your booking you won’t be able to book the same vehicle for next 45 minutes.

You can change/update your credit card details at any time by editing them in "My Account" tab in Free2Move App or website under the "payment details" section. In case your account has been blocked, you can send an email to our customer service at or call at +34-915510126 to check the issue and unblock it.

You can find the car documents inside the glovebox.

Yes. Every car has an USB plug-in, located right in front of the gearshift, that allows to plug in your smartphone charging cable.

Yes, it is allowed. Nevertheless, you are under obligation to clean the car before you return it. Bear in mind that the next person who uses the car will expect to find it in clean conditions. If there is evidence of heavy dirt inside the car we will charge a cleaning fee to your account. Go to our website for details about the cleaning fee.

The car battery level can be checked directly in the Free2Move app. Our vehicles have a battery capacity of 85 km with a battery level of 100%, considering optimal driving conditions. Nevertheless, this range may vary depending on driving conditions, the use of heating or a/c and the orography of the trip.

The Free2Move service rate includes full coverage insurance for all its vehicles.  In case the customer holds the responsibility of the accident/damage and respects our terms and conditions fully relatively to the damage/accident reporting procedure, the customer will be charged our deductible fee to a maximum of 500€.

It is easy. Open the app, pick the car at your convenience in the city map, press "book this car". Once you reach the car and you have verified that the plate number of the car in front of your matches the plate number of the vehicle you booked, press "unlock car". The car will automatically open. The keys are inside the glovebox. Turn on the ignition and enjoy your ride.

Turn off the engine, shift the gear to P, pull up the hand break and place the key in the key holder inside the glovebox. Make ensure all lights are turned off, all doors and windows properly closed before you leave the car. Once you are outside of the car, open the Free2Move app and press the "lock car" button, wait a few seconds, once the car locks, your trip is officially ended.

You can end the rental in any on-street public parking spot within the Service Area. You cannot end your rental outside the Service area, in private parking, parking with barriers, spaces reserved for disabled or in any parking spot with time limits (i.e.: load and unload areas).

The basic tariff is applied by the minute. The price per minute is defined in our price policy which can be consulted in our web page ( The maximum price per day is define in our price policy as well and can be consulted in the same web page.  Time starts to be counted as soon as the car doors are unlocked and it stops being counted once the trip is officially ended through the app. This tariff includes a 50km ride. Extra km will be charged at 0,29€/km. Please, refer to our Free2Move price list in our web. All prices include 21% VAT.

If possible, park or move the car to the side of the street to a safe place and call our customer service at +34-915510126. In case the car is blocked in the middle of the street, put on the emergency vest and safely place the emergency triangles that you can find in the car truck. The, call our customer service at +34-915510126. Should this occur, you will be charged additional handling fees according to our T&C.

The keys are inside the car's glovebox. You will find the keyholder card inserted in its compartment. Once your trip is over, please leave the key the same way.

In the event the car is already damaged at the beginning at the trip, please report the damage immediately following the procedure in our terms and conditions by calling +34-915510126, to be compliant with our T&Cs.

Please contact us at if you need any translation services for our app or website. We are here to help.
Veuillez nous contacter à si vous avez besoin de traductions pour notre app ou notre site. Nous sommes là pour vous aider.
Por favor contáctanos en si necesitas los servicios de traducción para nuestra app o el sitio web. Estamos aquí para ayudar.
Contattaci per favore all'indirizzo se hai bisogno di qualche traduzione per la nostra app o sito web. Siamo qui per aiutarti.
Xin vui lòng liên lạc tại nếu qúy vị cần dịch vụ thông dịch xin vui lòng dùng app hoặc trang mạng. Chúng tôi có thể giúp quý vị.
It’s easy! Just download our iOS or Android application, click register, and make sure you have a valid Driver’s License and Credit Card with you.
There is no registration fee – upon approval – to be a member of Free2Move Carsharing. There are no additional monthly or annual subscription fees either. You only pay a $1 start fee per trip and the current minute, hour or day rate, always defaulting to the cheapest option. Meter and residential zone parking, fuel (up to $25), and insurance are all included in our rates.
To become a Free2move Carsharing member, you must be 21 years of age (or 18 years or older with a valid student ID), have a valid Driver’s License, a credit or debit card, and meet other criteria as defined by Free2Move Carsharing.
If you are encountering issues with the registration, please contact us with this form here.
At this time, our registration platform only accepts US Based Driver’s Licenses. We can accept international driver’s licenses via email if you are able to provide your driving history as well. Please reach out to for more details on International Driver’s License requirements.
For credit card changes, please update within the Free2Move Carsharing app. For name, email, address, or driver’s license changes, please email us at or call us at 1-844-54FREE2 if you need to change any of your account details. We’ll help you from there.
Yes, but this can only be utilized when the other driver is an approved Free2Move member and is in the vehicle with you during the trip. There is no other circumstance this is acceptable. Each account acts as a contract between Free2Move and our members. You, as the member on the account, will be held responsible for any event occurred during the use of your account.
Once you complete the in-app registration process, we’ll get to work reviewing your account details. We strive for account review within 48 hours, but in some cases can be shorter or longer. Once your Free2Move Carsharing account has been activated, you’ll receive a confirmation email. This is a one-time process. Then you’re able to log into the Free2Move Carsharing app and start driving!
The Free2Move application is in both the Apple Store and Google Play Store. Check it out!
It’s easy! Open the app, pick a Free2Move Carsharing vehicle, and press “Reserve” once you reach the car and have verified that the plate number in front of you matches the plate number of the vehicle you booked. Please do a walk around the vehicle prior to starting your trip to note any damages larger than a credit card. Once this is complete, press “Unlock” and the car will automatically open. That’s it! No keys or PIN required, just start driving!
Our vehicles can be reserved for up to 30 minutes in advance.
It’s on us! The fuel in the tank is always included. You can see the fuel level of every vehicle in the app before you start your trip. If the car needs additional fuel—add up to $25, save the receipt, and send it to us at We’ll provide you a Free2Move Carsharing credit of 125% the amount on the receipt. If you are going on a longer trip—any fuel beyond the additional $25 is on you.
We’ve got your back! Call us at 1-844-54FREE2 and we’ll figure out a solution. More than likely we will dispatch a roadside service truck, but our goal will be to get you back on the road as quickly as possible.
You can end the rental in any meter or residential zone parking spot within the Home Area. You cannot end your rental anywhere outside the Home Area. Be mindful of our parking rules, and where not to park, which is described as follows:
  • First and foremost, any and all spaces that are not legal, on-street parking
  • Streets that have rush hour restrictions—even when they are not restricted—meaning no parking in lanes that will, at any time, become lanes of traffic
  • Private parking of any kind—garages, lots, off-street. Including all lots that would require payment, but also free parking areas like grocery store parking
  • Parking in spaces which are reserved for special uses or requiring non-DDOT Issued Permits, whether temporarily or permanently restricted
  • Areas that are or will become restricted within 24 hours: including street sweeping and all other time-of-day based restrictions
Put the vehicle in park, press the brake, and turn off the engine. Ensure all lights are turned off, and all doors/windows are properly closed. Once you are outside the vehicle, open the Free2Move Carsharing app and press the “End trip” button. Wait a few seconds: once the car locks and a trip star rating prompt displays, your trip is officially ended.
Please ensure you have the most updated version of the Free2Move Carsharing app. Make sure all windows/doors are closed. If you're still having trouble, please call us at 1-844-54FREE2.
We include full coverage insurance for you, the vehicle, and others up to—at least—State Minimums for all of our vehicles and approved members. As long as you report the accident/damage and follow all of our terms and conditions—you’re only liable for the deductible. If you have any questions about your jurisdiction’s coverage, please reach out by email or phone at or 1-844-54FREE2.
If at fault for the damage, the customer will be charged a deductible up to $500, as long as our terms and conditions are met. If our T&Cs are not met, the customer will be charged according to the damage extent and costs.
In the event the vehicle is already damaged at the beginning at the trip, please report the damage immediately through the damage reporting process in the Free2Move app or by calling member support at 1-844-54FREE2. If the damage is smaller than a credit card, it does not need to be reported. If the damage in any way effects driving performance, do not drive the vehicle. We will help you find another nearby vehicle.
Assisting those involved and securing the scene are the first priorities in the event of a traffic accident. Call the police, if necessary. If possible, move the car to the side of the street to a safe place. Then, immediately contact our Member Support at 1-844-54FREE2 . There, you will provide details on the accident to one of our agents.
NO. Please do not smoke tobacco or any other substance in Free2Move vehicles, including e-cigarettes and other vapor-based devices.
YES. Please place your pet in an approved carrier. Any excessive—as determined solely by Free2Move Carsharing—pet odors or hair left behind may result in an extra cleaning charge.
Good news! You can take the car as long as you need, and we will automatically apply the lowest rate to your trip—considering our minute, hour, and day caps. You can take the vehicle for up to 7 days on a single rental. On your first rental, we ask that you limit your trip to under 8 hours—just so you familiarize yourself with our service. We may give you a call if you’re on a longer trip during your first rental.
Yes. Every car has a USB plug-in that allows for plugging in your smartphone charging cable. Charging cables should be available in all vehicles. Please let us know if the vehicle you are using is not equipped with one by emailing our member support at
The price per minute, hour, and day for each vehicle are listed in the app. There are different pricing caps that may change from time to time. DC charges a flat 10.25% sales tax in addition to the rental costs. There is also a $1 start fee associated with each trip.
You can find all these documents inside the glovebox.
You receive an email with the trip information at the end of each trip. You will then see a charge from Free2Move Carsharing appear on your credit card statement—generally within about 10 minutes.
As soon as you unlock the vehicle in the App.
We accept Visa, Master Card, American Express, Discover, and debit cards! No pre-paid cards from any provider.
Promo codes can be applied on the payment page when booking a vehicle. Any leftover credits if the cost of the trip is less than the promo code value will be applied to the next trip automatically and can be used until they expire.
When credits are applied to your account, they will be automatically applied to the cost of your trip(s) until all credits have been used. Unfortunately you cannot view the available credits on your account from the Free2Move app at this moment in time.
If you forget to secure your vehicle, Auto-lock/Auto-end trip will lock your vehicle automatically at 15 minutes and auto-end your trip at one hour, if you are within the home zone. If your trip is auto-locked and you would like to continue your trip, you must unlock and relock the vehicle through the app. Auto-lock/Auto-end trip does not work outside the home zone, please make sure you are securing the vehicle at all times.

For any request regarding the Charge My Car electric car charging service, you can contact us below.

To create a Free2Move account you must be 18 years old or more and have a valid email address. The account must be created on our website. Rental requirements such as age and the terms and conditions can change according to the type of rented vehicle.
In order to fully complete a booking on our website, you’ll need to enter the email address used to create an account and accept the terms and conditions. Please memorize your login details as they are necessary for the management of your account.

If you are already registered on the Free2Move website, you can login with your user (email and password) and reserve one of our vehicles.

In accordance to the Law Act n. º 78-17 of 6th January 1978 on the processing of data, files and freedoms, any user of the Free2Move website has the right to access, rectify and delete any of his/her personal data. This right can be exercised by contacting our customer service.

Your email address will be used to identify you.  If the email address associated with your account has been updated and or modified, please contact our customer service.