The trip credit is credit for the use of the service that is charged to the user's account, at no cost. You can receive trip credit as a result of a promotion or as compensation for an incident with our service. The trip credit can have different expiration dates depending on the promotion. If you do not use it before that date, you will lose the right to enjoy it. You can check your trip credit balance through the application when making a reservation. For any other question about the conditions of your credit you can write or call us.
Para se registrar no Free2move Madrid você precisa ter pelo menos 18 anos e ter uma carteira de habilitação válida dentro da União Européia.
The price of the registration fee is free. There are no additional monthly or annual charges, you only pay for the minutes driven. The costs of parking, electricity and insurance are included in the per minute rate. Please see the terms and conditions and our pricing policy for more information.
It should be remembered that the Free2move Lisboa service has DS3 crossback gasoline vehicles with an efficient engine.
This model does not need keys. You can start, pause, resume, end your journey through the Free2move app. To start and stop the engine correctly, remember to use the start button located next to the steering wheel.
First of all, we apologize for not providing the service you expected. Let us know the reason for your dissatisfaction so that we can improve our service. Contact our support service by answering "no" to the question below and filling in the contact form or calling us at + +351 21 145 1331. Complaint forms are available online for all users at the following link https://www.livroreclamacoes.pt/inicio. If you wish, you have the European online dispute resolution platform available at the following link https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage
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It's simple: open the application, select the car that suits you best on the city map and press "Book". Once you are next to the car, after having verified that the vehicle registration corresponds to the registration of the vehicle you have reserved, select "Validate" and "Unlock" in the application. The car will open automatically. For models that require keys to start, remember that the keys are inside the glove compartment. Make sure the gear is in P, start off and enjoy the city!
It is possible to control the car's gasoline level directly from the application before making a reservation or on the vehicle dashboard. In any case, this relationship may vary depending on the type of driving, the use of heating or air conditioning and the orography of the trip.
This is the recommended solution: please check our FAQs below, the answer to your question may already be there. If you seek further assistance, please use the contact form available beneath each question of the FAQs. You will need to login to post your question: this way we can identify your account instantly and ensure a speedy reply.
Alternatively, you may also send us an email to support-dc@free2move.com
+1 844-543-7332
If you have any enquiry about a Free2Move service other than carsharing, please use the appropriate section of the FAQs.
All cars are equipped with E-Z Pass so there is no need to wait in line! Please do not pay the toll separately as it will still scan the E-Z pass. We will bill your account at a later date for the cost of the toll, plus a 15% processing fee.
The trip credit is credit for the use of the service that is charged to the user's account, at no cost. You can receive trip credit as a result of a promotion or as compensation for an incident with our service. The trip credit can have different expiration dates depending on the promotion. If you do not use it before that date, you will lose the right to enjoy it. You can check your trip credit balance through the application when making a reservation. For any other question about the conditions of your credit you can write or call us.
The price of the registration fee is free. There are no additional monthly or annual charges, you only pay for the minutes driven. The costs of parking, electricity and insurance are included in the per minute rate. Please see the terms and conditions and our pricing policy for more information.
No. For the safety and convenience of other Free2Move customers, smoking in the car is prohibited. If the service personnel or the next person to rent the car you used beforehand reports evidence of smoking in the car, we will need to charge you a cleaning fee. Go to our website for details about the cleaning fee.
It is possible to monitor the car's battery level directly from the app before making a reservation or on the dashboard of the vehicle. In any case, this ratio may vary depending on the type of driving, the use of heating or a / c and the orography of the journey.
All customers are responsible for leaving the car with a minimum battery. The minimum battery level for each vehicle model is detailed in the terms and conditions of service. If this level is reached, you must park your car safely in accordance with the parking regulations. Otherwise, a penalty may be applied to you as specified in the T&C.
If possible, park your car or move it to the side of the street to a safe place and call our customer service at + 34-915510126.
For C-Zero and Berlingo model vehicles, make sure the key is properly seated in its slot inside the glove compartment. For all models, check that all the doors are properly closed. If you are still unable to finalize the rental, please contact us at + (34) 915510126. Our customer service will take care of giving you the appropriate instructions and managing the incident. We are sorry for the inconvenience, unfortunately external factors (eg inhibitors) occasionally reduce the communication capacity of our cars.
It's simple: open the application, select the car that suits you best on the city map and press "Book". Once you are next to the car, after having verified that the vehicle registration corresponds to the registration of the vehicle you have reserved, select "Validate" and "Unlock" in the application. The car will open automatically. For models that require keys to start, remember that the keys are inside the glove compartment. Make sure the gear is in P, start off and enjoy the city!
If you are the one who has forgotten a personal object, we invite you to contact us by phone and we will help you recover your belongings.
It should be remembered that the Free2move Lisboa service has DS3 crossback gasoline vehicles with an efficient engine.
This model does not need keys. You can start, pause, resume, end your journey through the Free2move app. To start and stop the engine correctly, remember to use the start button located next to the steering wheel.
First of all, we apologize for not providing you with the service you expected. Please let us know the reason for your dissatisfaction so that we can improve our service. Contact our customer service directly by answering "no" to the question below and filling in the contact form or calling us at + 34-915510126. There are claims sheets available to all users, please write to support-madrid@free2move.com to request the digital form.
If you wish, you have at your disposal the European platform for online conflict resolution available at the following link https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage
You will receive, at the end of each trip, an informative email with a summary of the estimated duration of your trip. The charge is made at the end of each journey directly to the default payment method available in the Free2move application. Additional charges, which are billed in case of breach of the terms and conditions of the service, or any other product associated with your trip will be billed to the same payment method.
You can modify or update the payment information at any time by accessing "Payment information" from our App. In the event that your account has been blocked, you can contact our customer service by email or by calling +34 -915510126 to fix the problem.
You can contact our advisors at (888) 486-7902
All our rates are available on our website www.free2move.com when you make a search for a parking space reservation
The information that each parking space is available on our website www.free2move.com when you make a parking space reservation and select the desired parking space. Then simply click on "Information".
You can modify your reservation from your personal space, if necessary, the rest to be paid will be requested and the modification will be taken into account when the payment has been made
The Free2Move account holder must be the signatory of the rental agreement. S/he can also drive any of the rented vehicles, as long as s/he meets the rental requirements. An additonal driver can be added to the rental contract either by contacting our customer service or directly at the rental agency.
A one-day rental comprises 24 consecutive hours and can start at any time of the day as long as the rental agency is open. Each vehicle can be rented for a maximum period of 28 days. Only one vehicle can be booked at a time. When you create an online reservation within our website, you are agreeing to the terms and conditions and the operational hours of the agencies.
The list of authorised countries in which you can drive the Free2Move vehicles can be consulted in the General Rental Conditions, available during the vehicle selection.
Please contact your agency to cancel or modify your reservations. No changes or cancellations can be made online.
With Free2Move, we guarantee you a precise model within the limits of availability
If a vehicle is available, an immediate reservation can be made.
You must bring your valid driver's license, an identity card, your bank card, on which a pre-authorization will have been automatically made, at most 72 hours before the beginning of your rental. For the rental of cars or commercial vehicles, a proof of residence of less than 2 months is required.
All Free2Move vehicles are covered by a 24/7 assistance service. In case of accident, breakdown of theft, contact immediately the telephone number indicated on your reservation contract. In the event of a vehicle immobilisation, the Free2Move assistance service can organise a collection service for the remaining of your journey and also arrange your return home. In the event of an accident, Free2Move insurance covers personal and or material damages that may have occurred during the rental period. You can find all amounts related with guarantees and insurances on our Terms and Conditions.
Unless stated otherwise, every vehivle must be returned on the date and time written on the contract and during the opening hours of the rental agency.
A vehicle must necessarily be returned to the departing agency.
If the rental period is exceeded, you must contact your rental agency to inform them as soon as possible. Upon your return, your agency will invoice you for the cost of the extra days and any excess kilometres.
In the event of a reservation made on the Free2Move website, a pre-authorization is automatically made, at most 72 hours before the start of the rental period, on the credit card used for payment. Find all the security deposit amounts by contacting your branch or by consulting the price conditions on the website.
For any request regarding the Charge My Car electric car charging service, you can contact us below.
We also invite you to consult the FAQ below where you will find many answers to your questions.
This depends on the charging station. Please read the instructions on the charging point carefully.
Before reporting any problems, please check the following:
- whether the cable has been inserted correctly. If your vehicle still does not start charging, please stop the current charging session and start a new one
- Also, be sure to check your internet connection when using the application
What if the problem persists?
- If the station does not work or there seems to be a technical problem, please contact the operator of the station. The toll-free number is indicated on the station or on our application
- if you have a problem with the app or the charging key, please contact customer service
Het laadvermogen dat op de terminal wordt aangegeven, is niet noodzakelijkerwijs het vermogen waarmee uw voertuig zal worden opgeladen.
In feite hangt het laadvermogen af van verschillende factoren:
Uw voertuig zal niet noodzakelijk met het weergegeven vermogen kunnen worden opgeladen.
Zo zal een Nissan Leaf niet meer dan 7 kW kunnen opladen aan een normaal oplaadstation dat wordt geadverteerd voor 22 kW.
Bij normale oplaadstations kunt u met een eenfasige kabel (stekker type 1) niet meer dan 7 kW opladen. U hebt een driefasige kabel nodig (stekker type 2, zie de verschillende soorten stekkers) om tot 22 kW te laden.
Als u de stekker in een stopcontact voor huishoudelijk gebruik steekt, zult u niet meer dan 3,7 kW verbruiken.
Weersomstandigheden kunnen van invloed zijn op het laden: als de temperatuur te hoog is, kan het laden om veiligheidsredenen worden onderbroken.
Als de temperatuur te laag of te hoog is, kan het opladen langzamer gaan dan onder normale omstandigheden.
The charging session usually ends when the vehicle is fully charged.
Please note: some providers, however, have a pricing structure that charges you by the minute. This means that even after your car has been fully charged, you will still have to pay the per-minute price (often referred to as a 'parking fee'). Please consider this before parking your car for a long period of time.
We ask that you remove your vehicle once loading is complete so that it can be released for the next driver.
You have registered or requested an additional recharge card more than a fortnight ago but you still have not received it. We invite you to contact our customer service department, specifying the problem and your postal address. We will check with logistics and get back to you.
You can activate your charging pass on the Free2Move application. Log in to your account with your email address and password. Once on the home screen, go to the "Subscription" menu. If you are already a subscriber, then you will see an option "Activate my card" below the summary of your offer. Please note that your charging pass will be activated within 24 hours.
If you want to unsubscribe, please open the app, go to the "Subscriptions" section from the main menu and select the subscription you want to terminate.
For any request regarding the Ride service, you can contact us below.
The 3D Secure system is a security system for online payments created by the international issuers Visa and MasterCard. It is a procedure for authenticating the cardholder to ensure that it is the cardholder who is making the payment on the Internet.
The first time a payment card is used in the Free2move app or when a new card is added or updated.
You have to validate your payment card according to the validation method set by your bank. You may receive a text message with a validation code or be redirected to your bank's application to finish the validation process.
Once your card has been successfully validated, go back to the Free2move application and continue your trip :)
In case of any problem, do not hesitate to call us or write to us using the contact form below. We will be happy to help you.
However, please remember to contact your bank's customer service for any issues with non-Free2move applications.
In order to strengthen the security of your data, an email address verification system has been set up for all our customers.
What does this mean in concrete terms?
When you register or when you next connect to the Free2Move website or mobile application, you will see a message inviting you to click on the activation link sent by email.
Go to your mailbox, click on the link: your address is confirmed.
Then go back to the website or the app to log in to your account.
This procedure will be asked once and for all, and will not take you more than 2 minutes.
Email validation is automatic for all users registered via Google, Facebook or Apple.
In accordance to the Law Act n. º 78-17 of 6th January 1978 on the processing of data, files and freedoms, any user of the Free2Move website has the right to access, rectify and delete any of his/her personal data. This right can be exercised by contacting our customer service.
In accordance to the Law Act n. º 78-17 of 6th January 1978 on the processing of data, files and freedoms, any user of the Free2Move website has the right to access, rectify and delete any of his/her personal data. This right can be exercised by contacting our customer service.
Your email address will be used to identify you. If the email address associated with your account has been updated and or modified, please contact our customer service.