Contact Free2Move

SHARENOW vehicles are now avaibale through our Free2move app. 

Your booking will be subject to pricing and terms and conditions available on the Free2move app. 

Your personal data will be stored by Free2move. 

All your invoices will be available in the Free2move app.

 

Yes, you are required to create a brand new account with Free2move. Please read our terms and conditions to review the conditions of eligibility and the documents required to get to the service. Your documents need to be reviewed and validated before being able to enjoy the service

Please ensure that you have a valid payment method (either Visa or Mastercard) that allows to perform payments online.  Prepaid cards are not allowed. If triggerred, make sure you validate the transaction according to the 3DS validation rule defined by your bank (you might receive an sms with a code or you need to validate the transaction directly in your bank's application). Once the 3DS validation is performed, make sure you go back to the Free2move app and continue with your journey.  

If you have any issue do not hesitate to call Free2move customer support directly from the app.

Please recall that if you cancel a trip with a SHARE NOW vehicle, you will have to wait 2 hours before being able to book again.



Please call our customer support lines directly from the app.
Paris customers : please call +33 1 76 35 01 79 and select option 3
Madrid customers : please call +34 919 49 83 38 and select option 3


Please call our customer support lines directly from the app.
Paris customers : please call +33 1 76 35 01 79 and select option 3
Madrid customers : please call +34 919 49 83 38 and select option 3



  • If you have a question or complaint about a fine, a towing, vehicle conditions during your trip;
  • If you would like to report and accident or a damage  with a SHARENOW vehicle after your trip
Please call our customer support lines directly from the app.
Paris customers : please call +33 1 76 35 01 79 and select option 4 
Madrid customers : please call +34 919 49 83 38 and select option 4




Vous avez loué une voiture électrique en libre-service à Paris avec Free2Move et vous avez rencontré un problème ? 

Veuillez sélectionner le trajet concerné dans la liste déroulante ci-dessous et nous faire part de votre demande (notez qu'il est nécessaire de vous connecter avec votre compte Free2Move au prélable).

Notre équipe Service Client vous recontactera dans les plus brefs délais (normalement moins de 24h). 

En dernier recours, et conformément à la réglementation européenne, vous avez la possibilité de déposer une réclamation via le portail de la Commission Européenne.

L'application est disponible dans l'app store iOS et Android sous le nom «Free2move: Votre app de mobilité». L'application est compatible avec tous les Smartphones iOS 13 ou supérieur, Android : 6.0 ou supérieure.
Toute personne âgée de plus de 18 ans et ayant un permis de conduire valide dans l'Union européenne (permis international pour les citoyens non européens ou permis de conduire européen pour tous les citoyens européens). Pour des questions d'assurance, le permis de conduire est nécessaire pour l'ensemble de la flotte Free2Move à Paris, y compris Citroën Ami.
  • via our dedicated contact form:

This is the recommended solution: please check our FAQs below, the answer to your question may already be there. If you seek further assistance, please use the contact form available beneath each question of the FAQs. You will need to login to  post your question: this way we can identify your account instantly and ensure a speedy reply.


  • via direct email:

Alternatively, you may also send us an email to support-dc@free2move.com


  • via phone:

 +1 844-543-7332


If you have any enquiry about a Free2Move service other than carsharing, please use the appropriate section of the FAQs. 

Please contact us at support-dc@free2move.com if you need any translation services for our app or website. We are here to help.
Veuillez nous contacter à support-dc@free2move.com si vous avez besoin de traductions pour notre app ou notre site. Nous sommes là pour vous aider.
Por favor contáctanos en support-dc@free2move.com si necesitas los servicios de traducción para nuestra app o el sitio web. Estamos aquí para ayudar.
Contattaci per favore all'indirizzo support-dc@free2move.com se hai bisogno di qualche traduzione per la nostra app o sito web. Siamo qui per aiutarti.
如果您需要任何我们的应用程序或网站的翻译服务,请通过support-dc@free2move.com 联系我们。我们愿意为您服务。
Xin vui lòng liên lạc tại support-dc@free2move.com nếu qúy vị cần dịch vụ thông dịch xin vui lòng dùng app hoặc trang mạng. Chúng tôi có thể giúp quý vị.
It’s easy! Just download our iOS or Android application, click register, and make sure you have a valid Driver’s License and Credit Card with you.
There is no registration fee – upon approval – to be a member of Free2Move Carsharing. There are no additional monthly or annual subscription fees either. You only pay a $1 start fee per trip and the current minute, hour or day rate, always defaulting to the cheapest option. Meter and residential zone parking, fuel (up to $25), and insurance are all included in our rates.
To become a Free2move Carsharing member, you must be 21 years of age (or 18 years or older with a valid student ID), have a valid Driver’s License, a credit or debit card, sufficient credit score and meet other criteria as defined by Free2Move Carsharing.
If you are encountering issues with the registration, please get in touch with our contact center ("Help" section of the Free2move App).
At this time, our registration platform only accepts US Based Driver’s Licenses. We can accept international driver’s licenses via email if you are able to provide your driving history as well. Please reach out to support@free2move-carsharing.com for more details on International Driver’s License requirements.
For credit card changes, please update within the Free2Move Carsharing app. For name, email, address, or driver’s license changes, please email us at Support-dc@free2move.com or call us at 1-844-543-7332 if you need to change any of your account details. We’ll help you from there.
Yes, but this can only be utilized when the other driver is an approved Free2Move member and is in the vehicle with you during the trip. There is no other circumstance this is acceptable. Each account acts as a contract between Free2Move and our members. You, as the member on the account, will be held responsible for any event occurred during the use of your account.
Once you complete the in-app registration process, we’ll get to work reviewing your account details. We strive for account review within 48 hours, but in some cases can be shorter or longer. Once your Free2Move Carsharing account has been activated, you’ll receive a confirmation email. This is a one-time process. Then you’re able to log into the Free2Move Carsharing app and start driving!
The Free2Move application is in both the Apple Store and Google Play Store. Check it out!
It’s easy! Open the app, pick a Free2Move Carsharing vehicle, and press “Reserve” once you reach the car and have verified that the plate number in front of you matches the plate number of the vehicle you booked. Please do a walk around the vehicle prior to starting your trip to note any damages larger than a credit card. Once this is complete, press “Unlock” and the car will automatically open. That’s it! No keys or PIN required, just start driving!
Our vehicles can be reserved for up to 30 minutes in advance.
It’s on us! The fuel in the tank is always included. You can see the fuel level of every vehicle in the app before you start your trip. If the car needs additional fuel—add up to $25, save the receipt, and send it to us at:


support-dc@free2move.com


We’ll provide you a Free2Move Carsharing credit of 125% of the amount on the receipt towards a future trip. If you are going on a longer trip—any fuel beyond the additional $25 is on you.

 All cars are equipped with pay by plate services where applicable so there is no need to wait in line! Please do not pay the toll separately as it will still scan the license plate.  We will bill your account at a later date for the cost of the toll, plus a 15% processing fee.

We’ve got your back! Call us at 1-844-543-7332 and we’ll figure out a solution. More than likely we will dispatch a roadside service truck, but our goal will be to get you back on the road as quickly as possible.
You can end the rental in any meter or residential zone parking spot within the Home Area. You cannot end your rental anywhere outside the Home Area. Be mindful of our parking rules, and where not to park, which is described as follows:
  • First and foremost, any and all spaces that are not legal, on-street parking
  • Streets that have rush hour restrictions—even when they are not restricted—meaning no parking in lanes that will, at any time, become lanes of traffic
  • Private parking of any kind—garages, lots, off-street. Including all lots that would require payment, but also free parking areas like grocery store parking
  • Parking in spaces which are reserved for special uses or requiring non-DDOT Issued Permits, whether temporarily or permanently restricted
  • Areas that are or will become restricted within 24 hours: including street sweeping and all other time-of-day based restrictions
Put the vehicle in park, press the brake, and turn off the engine. Ensure all lights are turned off, and all doors/windows are properly closed. Once you are outside the vehicle, open the Free2Move Carsharing app and press the “End trip” button. Wait a few seconds: once the car locks and a trip star rating prompt displays, your trip is officially ended.
Please ensure you have the most updated version of the Free2Move Carsharing app. Make sure all windows/doors are closed. If you're still having trouble, please call us at 1-844-543-7332 .
We include full coverage insurance for you, the vehicle, and others up to—at least—State Minimums for all of our vehicles and approved members. As long as you report the accident/damage and follow all of our terms and conditions—you’re only liable for the deductible. If you have any questions about your jurisdiction’s coverage, please reach out by email or phone at Support-dc@Free2Move.com or 1-844-543-7332.
If at fault for the damage, the customer will be charged a deductible up to $500, as long as our terms and conditions are met. If our T&Cs are not met, the customer will be charged according to the damage extent and costs.
In the event the vehicle is already damaged at the beginning at the trip, please report the damage immediately through the damage reporting process in the Free2Move app or by calling member support at 1-844-543-7332. If the damage is smaller than a credit card, it does not need to be reported. If the damage in any way effects driving performance, do not drive the vehicle. We will help you find another nearby vehicle.
Assisting those involved and securing the scene are the first priorities in the event of a traffic accident. Call the police, if necessary. If possible, move the car to the side of the street to a safe place. Then, immediately contact our Member Support at 1-844-543-7332 . There, you will provide details on the accident to one of our agents.
NO. Please do not smoke tobacco or any other substance in Free2Move vehicles, including e-cigarettes and other vapor-based devices.
YES. Please place your pet in an approved carrier. Any excessive—as determined solely by Free2Move Carsharing—pet odors or hair left behind may result in an extra cleaning charge.
Good news! You can take the car as long as you need, and we will automatically apply the lowest rate to your trip—considering our minute, hour, and day caps. You can take the vehicle for up to 7 days on a single rental. On your first rental, we ask that you limit your trip to under 8 hours—just so you familiarize yourself with our service. We may give you a call if you’re on a longer trip during your first rental.
Yes. Every car has a USB plug-in that allows for plugging in your smartphone charging cable. Charging cables should be available in all vehicles. Please let us know if the vehicle you are using is not equipped with one by emailing our member support at Support-dc@Free2Move.com.
The price per minute, hour, and day for each vehicle are listed in the app. There are different pricing caps that may change from time to time. DC charges a flat 10.25% sales tax in addition to the rental costs. There is also a $1 start fee associated with each trip.
You can find all these documents inside the glovebox.
You receive an email with the trip information at the end of each trip. You will then see a charge from Free2Move Carsharing appear on your credit card statement—generally within about 10 minutes.
As soon as you unlock the vehicle in the App.
We accept Visa, Master Card, American Express, Discover, and debit cards! No pre-paid cards from any provider.
Registration promocodes have to be redeemed in the "Promotion" section of the app.


After-registration promo codes can be applied on the payment page when booking a vehicle. Any leftover credits if the cost of the trip is less than the promo code value will be applied to the next trip automatically and can be used until they expire.

Credits or discounts can be added to your account using promo codes. 

Please make sure you first add your promocode in the "Promotion code" in the Free2move application and then select the promocode that you wish to use right before starting a carsharing trip. 

If not selected, the discount will not be automatically applied. 

Discounts can not be cumulated. 

If you bought a carsharing pass, the carsharing pass credit will be selected by default if no other promocode is manually added.

If you forget to secure your vehicle, Auto-lock/Auto-end trip will lock your vehicle automatically at 15 minutes and auto-end your trip at one hour, if you are within the home zone. If your trip is auto-locked and you would like to continue your trip, you must unlock and relock the vehicle through the app. Auto-lock/Auto-end trip does not work outside the home zone, please make sure you are securing the vehicle at all times.
To register in our service you only need your ID, a credit or debit card and a valid driver's license. We accept all valid European driving and identity cards. Customers from non-European countries need to present a valid international ID and valid passport.


La aplicación está disponible en la tienda de aplicaciones de iOS y Android con el nombre "Free2move: Tu aplicación de movilidad". La aplicación es compatible con todos los Smartphones iOS 13 o superior, Android: 6.0 o superior.
Access the client area on our website with your email and password and enter the "Account" section. There you can modify, at any time, your personal data: postal address, telephone number, credit / debit card details. It is not possible to modify the email. If you want to change your email, you need to create another account. If you want to update your documents (driver's license and / or identity card), we invite you to contact our customer service.



The trip credit is credit for the use of the service that is charged to the user's account, at no cost. You can receive trip credit as a result of a promotion or as compensation for an incident with our service. The trip credit can have different expiration dates depending on the promotion. If you do not use it before that date, you will lose the right to enjoy it. You can check your trip credit balance through the application when making a reservation. For any other question about the conditions of your credit you can write or call us.


The price of the registration fee is free. There are no additional monthly or annual charges, you only pay for the minutes driven. The costs of parking, electricity and insurance are included in the per minute rate. Please see the terms and conditions and our pricing policy for more information.


To become a customer you must be at least 18 years of age and hold a driving license valid within the European Union.



No, never. Each customer account is personal and acts as a contract between Free2move and the customer. Customer is held responsible for any event occurred during the use of his/her account. Please consult our Terms and Conditions and Price Policy.


All European driving licenses are accepted. Customers with extra-European citizenships need to have an official International driving license.

Do not worry about recharging Free2Move vehicles. A dedicated service team will take care that the cars are always charged and available for use.


Assisting those involved and securing the scene are the first priorities in the event of a traffic accident. Call the police or the emergency hotline 112, if necessary. If possible, move the car to the side of the street to a safe place. In case the car is blocked in the middle of the street, put on the emergency vest, which can be found in the trunk, and safely place the emergency triangles. Then, contact our Customer Support at +34-915510126 as soon as possible. In every traffic accident involving 3rd parties, even if the damage is only minor, you are under obligation to fill in the standard friendly accident statement placed in the glovebox completely and send it to us at the earliest possible opportunity at support-madrid@free2move.com.


It should be remembered that the Free2move Lisboa service has DS3 crossback gasoline vehicles with an efficient engine.

This model does not need keys. You can start, pause, resume, end your journey through the Free2move app. To start and stop the engine correctly, remember to use the start button located next to the steering wheel.


All the Free2Move vehicles have a special bag in the truck dedicated to the collection of all items forgot or found by previous users. If you find an object inside one of our vehicles which does not belong to you, please put it inside this special bag. Our customer service will take care of finding the owner and, in case no one claims ownership, the lost items will be donated to a local charity organization.

If you are the one who has forgotten a personal object, we invite you to contact us by phone and we will help you recover your belongings.


At the beginning of each of your trips, you can hire our franchise reduction service. Before opening the vehicle, a message will appear in the application that will offer you the option of contracting that additional service or continuing your journey with standard insurance coverage. If you hire the service, the deductible reduction will only be applied for the trip you are about to take. Hiring the service involves an additional cost per trip. The additional cost will be charged to the default payment method linked to your Free2move account. Please see our pricing policy for more information on reduction and additional cost.


It's simple: open the application, select the car that suits you best on the city map and press "Book". Once you are next to the car, after having verified that the vehicle registration corresponds to the registration of the vehicle you have reserved, select "Validate" and "Unlock" in the application. The car will open automatically. For models that require keys to start, remember that the keys are inside the glove compartment. Make sure the gear is in P, start off and enjoy the city!



The Free2Move service rate includes full coverage insurance for all its vehicles.  In case the customer holds the responsibility of the accident/damage and respects our terms and conditions fully relatively to the damage/accident reporting procedure, the customer will be charged our deductible fee up to a maximum detailed in the terms and conditions and policy of prices.


Yes, it is allowed. Nevertheless, you are under obligation to clean the car before you return it. Bear in mind that the next person who uses the car will expect to find it in clean conditions. If there is evidence of heavy dirt inside the car we will charge a cleaning fee to your account. Go to our website for details about the cleaning fee.

For C-Zero and Berlingo model vehicles, make sure the key is properly seated in its slot inside the glove compartment. For all models, check that all the doors are properly closed. If you are still unable to finalize the rental, please contact us at + (34) 915510126. Our customer service will take care of giving you the appropriate instructions and managing the incident. We are sorry for the inconvenience, unfortunately external factors (eg inhibitors) occasionally reduce the communication capacity of our cars.


The service has a cost per min and an unlock fee associated with each trip. The price per minute is indicated in our pricing policy (check it at www.free2move.com) or in the details of each vehicle before starting your trip. Likewise, the maximum daily rate is indicated in our pricing policy. The service time starts counting when you open the car and ends when you finish the trip from the application. Each trip includes a limited number of kilometers detailed in the price policy and terms and conditions. Additional kilometers will be billed at the corresponding rate. Please check the Free2Move pricing policy on our website or directly in the app. All prices include 21% VAT.


All customers are responsible for leaving the car with a minimum battery. The minimum battery level for each vehicle model is detailed in the terms and conditions of service. If this level is reached, you must park your car safely in accordance with the parking regulations. Otherwise, a penalty may be applied to you as specified in the T&C.

If possible, park your car or move it to the side of the street to a safe place and call our customer service at + 34-915510126.




If possible, park or move the car to the side of the street to a safe place and call our customer service at +34-915510126. In case the car is blocked in the middle of the street, put on the emergency vest and safely place the emergency triangles that you can find in the car truck. The, call our customer service at +34-915510126. Should this occur, you will be charged additional handling fees according to our T&C.



In the event that the client is responsible for the damage, a deductible will apply provided that the user has complied with our terms of use. In the event that the Free2Move user has not complied with our terms of use, the customer must pay the full amount of the repair. We invite you to consult our terms and conditions and pricing policy to find out what is the maximum amount of the deductible in the event of an accident.


After you provide a scan copy of your ID and driving license (both sides) at the end of the registration process, your account will be activated within the next 24-48 hours. Once your Free2Move account has been activated you will receive a confirmation email. Then you can log into the Free2Move app using your e-mail address and password and start enjoying the Free2Move experience.


You can end the rental in any on-street public parking spot within the Service Area. You cannot end your rental outside the Service area, in private parking, parking with barriers, spaces reserved for disabled or in any parking spot with time limits (i.e.: load and unload areas).


Turn off the engine, put the P gear in, set the parking brake. For cars that need keys, remember to put the key in its slot inside the glove compartment of the car. Make sure the lights are turned off and all doors and windows are securely closed. Once out of the car, open the Free2Move application and press the "End ride" button. Wait a few seconds and the car will lock up - your journey has officially ended.


It is possible to monitor the car's battery level directly from the app before making a reservation or on the dashboard of the vehicle. In any case, this ratio may vary depending on the type of driving, the use of heating or a / c and the orography of the journey.


The airport is currently not included within our service area. Nevertheless, if you want to give a ride to one of your friends or family members, you can still exit the service area as long as you drive back and you end trip inside our service area. Watch out for the battery level.


Yes. Every car has an USB plug-in, located right in front of the gearshift, that allows to plug in your smartphone charging cable.



You can find the car documents inside the glovebox.


No. For the safety and convenience of other Free2Move customers, smoking in the car is prohibited. If the service personnel or the next person to rent the car you used beforehand reports evidence of smoking in the car, we will need to charge you a cleaning fee. Go to our website for details about the cleaning fee.


You can reserve the car up to 20 minutes before you start driving it. The reservation time has no cost. Remember that abusing the reservation option could lead to a penalty.



In the event the car is already damaged at the beginning at the trip, please report the damage immediately following the procedure in our terms and conditions by calling +34-915510126, to be compliant with our T&Cs.



  First of all, we apologize for not providing you with the service you expected. Please let us know the reason for your dissatisfaction so that we can improve our service. Contact our customer service directly by answering "no" to the question below and filling in the contact form or calling us at + 34-915510126. There are claims sheets available to all users, please write to support-madrid@free2move.com to request the digital form.

If you wish, you have at your disposal the European platform for online conflict resolution available at the following link https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage




You can modify or update the payment information at any time by accessing "Payment information" from our App. In the event that your account has been blocked, you can contact our customer service by email or by calling +34 -915510126 to fix the problem.




The rental rate starts to be calculated as soon as the customer unlocks the car from the App.  American Express or Prepaid cards are not accepted. 


You will receive, at the end of each trip, an informative email with a summary of the estimated duration of your trip. The charge is made at the end of each journey directly to the default payment method available in the Free2move application. Additional charges, which are billed in case of breach of the terms and conditions of the service, or any other product associated with your trip will be billed to the same payment method.

The rental rate starts to be calculated as soon as the customer unlocks the car from the App.

You can contact our advisors at (888) 486-7902

The information that each parking space is available on our website www.free2move.com when you make a parking space reservation and select the desired parking space. Then simply click on "Information".

 All our rates are available on our website www.free2move.com when you make a search for a parking space reservation

You can modify your reservation from your personal space, if necessary, the rest to be paid will be requested and the modification will be taken into account when the payment has been made

Please indicate the characteristics (make, model, license plate) in the form below
To change your parking space, simply cancel your reservation and make another one on the parking space of your choice.
You can add an option directly from your personal space
All information on your invoicing is available on your personal space. Our invoices are detailed so that you can understand the invoicing.
Your invoice is available on your personal space one day after the end of your reservation.
You can contact us via the contact form by indicating what you want to change.
You can describe your problem to us via the contact form

The Free2Move account holder must be the signatory of the rental agreement. S/he can also drive any of the rented vehicles, as long as s/he meets the rental requirements. An additonal driver can be added to the rental contract either by contacting our customer service or directly at the rental agency.

A one-day rental comprises 24 consecutive hours and can start at any time of the day as long as the rental agency is open. Each vehicle can be rented for a maximum period of 28 days. Only one vehicle can be booked at a time. When you create an online reservation within our website, you are agreeing to the terms and conditions and the operational hours of the agencies.

The list of authorised countries in which you can drive the Free2Move vehicles can be consulted in the General Rental Conditions, available during the vehicle selection.

Please contact your agency to cancel or modify your reservations. No changes or cancellations can be made online.

With Free2Move, we guarantee you a precise model within the limits of availability

If a vehicle is available, an immediate reservation can be made.

You must bring your valid driver's license, an identity card, your bank card, on which a pre-authorization will have been automatically made, at most 72 hours before the beginning of your rental. For the rental of cars or commercial vehicles, a proof of residence of less than 2 months is required.

All Free2Move vehicles are covered by a 24/7 assistance service. In case of accident, breakdown of theft, contact immediately the telephone number indicated on your reservation contract. In the event of a vehicle immobilisation, the Free2Move assistance service can organise a collection service for the remaining of your journey and also arrange your return home. In the event of an accident, Free2Move insurance covers personal and or material damages that may have occurred during the rental period. You can find all amounts related with guarantees and insurances on our Terms and Conditions.

Unless stated otherwise, every vehivle must be returned on the date and time written on the contract and during the opening hours of the rental agency.

A vehicle must necessarily be returned to the departing agency.

If the rental period is exceeded, you must contact your rental agency to inform them as soon as possible. Upon your return, your agency will invoice you for the cost of the extra days and any excess kilometres.

In the event of a reservation made on the Free2Move website, a pre-authorization is automatically made, at most 72 hours before the start of the rental period, on the credit card used for payment. Find all the security deposit amounts by contacting your branch or by consulting the price conditions on the website.

The initiation fees are the one-time fees incurred with every new car subscription. 

They include the preparation, the delivery, as well as the DMV registration of your vehicle. 

As of now the only payment method we accept is credit card.

Your initiation fees are due at the time of sign up. These fees are applied to the delivery, preparation, and registration costs associated with your vehicle.

Your first bill occurs the day you receive your vehicle and is from the day your vehicle is received, until the end of the month at a prorated rate.

The preceding monthly bills will be charged automatically to the card we have on file on the 5th of the month and covers use from the 1st of the month, to the end of the month.

Don't worry about the vehicle registration, it is included in your subscription.

 Car On Demand is a monthly subscription that will allow you to have a car without committing.

 It is different from leases that have 24 to 36 months of commitment, require a hefty down payment and don't include insurance/maintenance.


Your subscription includes:


A monthly rental of the vehicle of your choice

Insurance

Roadside assistance

Routine Maintenance (Oil/brakes/tires change)

A mileage plan

A free home delivery within our service area

To be accepted in our service, you must be over 25, have an address within our serviced area, have a good driving record and credit history.


Applicants over 70 will be required to provide a medical certificate to prove their ability to drive.


For the driving history we will only accept applicants that have : 

•No more than 2 moving violations in the prior 3 years

•No more than 3 moving violations in the prior 5 years

•No more than 1 at-fault accident in the prior 3 years

•None of the following violations in the prior 5 years:

•Driving under the influence

•Vehicular manslaughter

•Leaving the scene of an accident

•Reckless driving

•Driving while suspended

•Suspended license

All you have to do is browse our available offers at https://www.free2move.com/en-US/car-on-demand/our-offers, select the car you want, make sure your zip code is within our service area to access the application page.


During the application process we will ask you to create a Free2move account if you don't already have one. Then we will ask for your personal information in order to perform our financial and driving background checks.


If you are approved, and once you've paid your initiation fees and signed your contract you'll officially be a Car On Demand subscriber!

It is very simple.


You have to give us notice if your wish to cancel your subscription at least 10 business days before the end of your billing cycle.


To do so you can call us at +1 888-625-2549 or email us at codus@free2move.com.


We will then get in touch with you to coordinate the vehicle return.

We won't do a hard credit pull, only a soft pull. Applying to the service will have no impact on your credit score whatsoever.

If you live in a county where we are permitted to perform business, we can arrange for a delivery or a pickup of your vehicle subject to approval

We do not offer subscription pauses.

If you want to change vehicle or stop your subscription for a few months, you will have to cancel your current contract 10 business days before the monthly subscription fee due date.

Then, whenever you are ready to get back into the service you will be able to browse our available offers and subscribe again. Please note that you will have to pay the initiation fees for this new subscription.

You can add up to 1 additional driver free of charge. Similar to the main driver, the additional driver will need to fall within our history eligbility criteria, as outlined above. 

We will ask you to provide the additional driver's personal info in order to perform a driving history check.

This option is free of any charge.

We refresh our offers depending on vehicles availability, don't hesitate to check out https://www.free2move.com/en-US/car-on-demand/our-offers to see what's new.


If the model you want to subscribe to is currently unavailable, don't hesitate to call us at +1 888-625-2549 or to e-mail us at codus@free2move.com.

Your subscription includes : maintenance, roadside assistance, insurance and free delivery within our service area

 Our vehicles will be from 2018 or newer. We pay close attention in the selection of our vehicles and detail them thoroughly prior to delivery. They will feel like new!

Your insurance includes :


Medical Payments : up to $5,000 

Liability coverage:  $200,000 combined single limit

Uninsured/Underinsured Motorists Bodily Injury and Property Damage coverage: $200,000 combined single limit

 Physical Damage Comprehensive Coverage: Actual Cash Value (“ACV”) coverage with a $2,000 deductible

 Physical Damage Collision Coverage: Actual Cash Value (“ACV”) coverage with a $2,000 deductible

When you pick your car, we can guarantee the Model and trim but not the color. Our team makes sure to always select the most common colors! If a color is a no-go for you please, contact us at +1 888-625-2549 or email us at codus@free2move.com.

We'll do our best to accommodate your preference, but can't guarantee.

If any of these 2 things happen, you should first seek safety. Then you can call the toll-free roadside assistance to help you. More details in the roadside assistance section.

Routine maintenance is included with your subscription. You’re responsible for keeping your car in good condition, but you won't need to pay out of pocket for expenses associated with standard servicing (oil, tires, fluid changes and  normal wear & tear maintenance) .

If you are not close by our partner's network dealer, you might need to advance the funds for the pre-approved maintenance and would be reimbursed within 3-5 business days

If your car breaks down or if you get in an accident, we can help you with  roadside assistance (typically towing, battery jump start, flat tire replacement..)

Please note that we require all cars to be returned in the same condition as delivered, plus normal wear and tear. You would be charged for any damages caused outside of the normal wear and tear.

You will be given a "member guide" which will include a toll-free number to call in case you need emergency assistance


Your roadside assistance will include:

• Vehicle Tow to the nearest authorized repair shop

• Tire Change 

• Jump Start 

• Fuel Delivery 

• Lockout up

• Unlimited events


Each individual item is covered up to $250 per occurrence, an unlimited amount of time. If the service fee for an item exceed $250 at once, we will provide you an estimate of the charges you would be responsible for.

The allowed mileage depends on the offer you selected.


To note that we will not look at your miles driven on a monthly basis but for the entire duration of your subscription.

For instance for a 800 miles/month allowance : If you drive 1000 miles the 1st month and 500 miles the 2nd, then leave the service, you would not be charged  for additional miles because you would be under the 1600 miles allowance over the duration of your subscription.

We want you to enjoy your car and you'll be able to take it anywhere in the continental U.S.A. The car is not allowed to leave the country however.

When you return your vehicle, if you have exceeded the overall mileage allowance, we will be charged per extra mile. Verify our terms and conditions our your contract for the cost of extra-miles.

You can stop your subscription any time by letting us know 10 days prior the end of your billing cycle. Then you can start another subscription with another car.


Please note that the initiation fees are vehicle-specific and they will be due if you select a new vehicle.

It is your responsibility to pay any ticket incurred because of your use of the subscribed vehicle. If we receive it, we would pay it on your behalf and charge it back to you plus and eventual administrative fee. Please check on the terms and conditions.

Existing customer: If you want to reach to contact us and you are an existing customer (having already your COD vehicle) please do not hesitate to either call us at +1 844-701-7493 or email us at codus@free2move.com

Non-existing customer: If you want commercial information about of Car on Demand offer, one of our agents would be pleased to help you out. Do not hesitate to call us at +1 888-625-2549

Once you've been accepted in the service and signed your contract, we will start preparing your car.

Upon tour documents being approved, an advisor will contact you to coordinate your delivery time, date, and location

We will get in touch with you if you decide to end your subscription and synchronize for a drop-off date and time.

Free2move eSolutions is a new brand created by Stellantis Group to promote public and private charging solutions for electric vehicle users.
Read more

Free2move eSolutions offer home charging station installation with its easyWallbox and eProWallbox range, and street charging solutions with its Pay As You Move - Beginner offer.
Learn more

The Free2move eSolutions application is called eSolutions Charging on the application stores (iOS / Android).
With it, you can easily:

  •  manage your easyWallbox or eProWallbox
  •  find an available recharging station, guide you to it and start recharging with the application or with the recharging card
  •  follow the recharges of your electric vehicles made at home on your easyWallbox or eProWallbox or in the street

Learn more

Free2move Charge My Car is accessible via a subscription fee of €4.99/month (including VAT) and a €0.6 (including VAT) + 10% fee on the cost of charging sessions, whereas Free2move eSolutions has no subscription fee on the Pay As You Move - Beginner offer and only applies a €0.90 (including VAT) fee on top-ups.

Free2move eSolutions adds a €10 top-up credit for Free2move Charge My Car users who complete their migration before 30/09/2022.


 /!\ Free2move eSolutions is cheaper than Charge My Car as soon as the charging session exceeds 3€.
There are no fees on free refills.

(*) This credit :

  • will be awarded to all those who from 01/09/2022 to 30/09/2022 sign up for eSolutions Charging using their old Charge My Car email and activate the Pay as you Move Beginner offer.
  • will be usable from the first charging session on the eSolutions network and no later than 12/30/2022.
  • will be subject to a discount, until its termination, on the amounts billed monthly by F2meS for charging sessions performed with eSolutions Charging.

If you have already activated the Pay As You Move - Beginner offer, go directly to step 5. 

1 - Click on this link (France or change the location in the menu) or refer to the email sent by Free2move Charge My Car on 01/09/2022 and select the offer Pay As You Move - Beginner then add it to the cart ;

2 - Go to the basket and validate it;

3 - If you are not connected to your Free2move eSolutions account, a login invitation will appear. Log in;

4 - Validate your cart and enter your payment method. You will automatically receive a confirmation email from Free2move eSolutions;

5 - Within 24 hours, you will receive an email from Free2move Charge My Car informing you that your recharge card has been deactivated from Free2move Charge My Car, and a second confirmation email from Free2move eSolutions informing you that your card has been reactivated and that your migration offer has been added to your Free2move eSolutions account.

/!\ To benefit from the migration offer, you must use the same address on both your accounts (Free2move Charge My Car and Free2move eSolutions)

If your charging card was not activated on Charge My Car, you must activate it on the eSolutions Charging application in the "My Profile > Manage RFID cards" section.

1 - Click on this link (France or change the location in the menu) or refer to the email sent by Free2move Charge My Car on 01/09/2022 and select the offer Pay As You Move - Beginner then add it to the cart;
2 - Go to the basket and validate it;
3 - Create your Free2move eSolutions account by following the instructions and reusing the same email address as the one used on your Free2move Charge My Car account;
4 - You will receive a confirmation e-mail to validate your e-mail address. Click on the link to return to your shopping cart:
5 - Validate your cart and enter your payment method. You will automatically receive a confirmation email from Free2move eSolutions;
6 - Within 24 hours, you will receive an email from Free2move Charge My Car informing you that your recharge card has been deactivated from Free2move, and a second confirmation email from Free2move eSolutions informing you that your card has been reactivated and that your migration offer has been added to your Free2move eSolutions account


If your charging card was not activated on Charge My Car, you must activate it on the eSolutions Charging application in the "My Profile > Manage RFID cards" section


You will need to recreate a Free2move eSolutions account with the same email address as your Free2move Charge My Car account in order to benefit from the migration offer. You must follow the steps stipulated in the email of 01/09/2022 sent by Free2move Charge My Car or those in the support section "You do not have a Free2move eSolutions account".

You have received an email from Free2move with the dedicated process and a reminder of your email address in @privaterelay.apple.com.

You can also find your email address by logging into the Free2move application, in the section my Profile > Personal Information.


Here are the steps to migrate to Free2move eSolutions:

1 - Click on this link (France or change the location from the menu) or refer to the email sent by Free2move Charge My Car on 01/09/2022 and select the Pay As You Move - Beginner offer then add it to the cart

2 - Go to the basket and validate it

3 - Log in or create your Free2move eSolutions account using the method of your choice

4 - You will receive a confirmation email to validate your email address. Click on the link to return to your cart

5 - Validate your cart and enter your payment method. You will automatically receive a confirmation email from Free2move eSolutions


6a - If you already had a recharge card activated on Free2move Charge My Car, you must reactivate your card in the eSolutions Charging application (My Profile > Manage RFID cards). Within 24 hours, you will receive an e-mail from Free2move Charge My Car informing you that your recharge card has been deactivated from Free2move, and a second confirmation e-mail from Free2move eSolutions informing you that your card has been reactivated and that your migration offer has been added to your Free2move eSolutions account. If you have a recharge credit, it will also be transferred and visible on your first invoice on 25/10/2022.


6b - If you have not yet activated your recharge card on Free2move Charge My Car, you must activate your card in the eSolutions Charging application (under My Profile > Manage RFID cards). Within 24 hours, you will receive an e-mail from Free2move eSolutions informing you that your card has been activated and that your migration offer has been added to your Free2move eSolutions account.


6c - If you had not yet activated your recharge card on Free2move Charge My Car and you have a recharge credit, you must activate your card in the eSolutions Charging application (section My Profile > Manage RFID cards) and write to Free2move eSolutions customer service (France or change the location from the menu) providing your old email @privaterealy.apple.com. The customer service will contact you to confirm your situation and your credit. Your reload credit will also be transferred and visible on your first invoice on 25/10/2022.

After completing the entire migration procedure, your recharge card will be reactivated on your Free2move eSolutions account and you will be able to continue using your recharge credit. For technical reasons, your remaining credit will only be visible in the eSolutions Charging application from 10/25/2022.


You will still be able to view your remaining credit on the Subscription page of the Free2move app until 9/29/2022 and your outstanding usage on the eSolutions Charging app.

After registering on Free2move eSolutions or on the eSolutions Charging application and validating the Pay As You Move - Beginner offer, your card will be automatically deactivated from Free2move Charge My Car to be automatically reactivated on Free2move eSolutions. No action is required on your part.


You will receive a confirmation email from Free2move at the time Free2move eSolutions requests the deactivation of the recharge card. A delay of 24 hours is necessary to ensure that all the terminal operators are informed of this change.


If your charging card was not activated on Charge My Car, you must contact eSolutions with your registration email address and RFID number* so that the badge can be manually activated by the support team.

 

 Warning: card number with * and in capital letters => ex. DE*8PS*12ABC3*4

Your Free2move account is preserved and no information will disappear without your agreement (personal data, invoice, ...). You can continue to take advantage of all the other Free2move services (car sharing, short and medium term rental, ...).

During the whole migration process, the Charge My Car subscription is offered (from 01/09/2022 to 29/09/2022).

As long as you have not followed the migration process, all the recharges made with your recharge card will be charged by Free2move Charge My Car and visible on your Free2move account.

Once the migration operation is fully completed, you will receive a confirmation email from Free2move eSolutions and all your new reloads will be charged by Free2move eSolutions.

Free2move eSolutions will only invoice the refills once a month. You can keep track of your entire month's outstanding recharge in the eSolutions Charging application.

It is possible that recharge operators send us recharge invoices late (several weeks after the end of the recharge) due to their processing time. In this case, you may receive invoices issued by Free2move Charge My Car after your migration to Free2move eSolutions. The invoice details will stipulate the actual date of the recharge. If needed, our team is at your disposal to answer your questions.

The Free2move eSolutions Charging application does not yet contain a route planner or vehicle connectivity as the Free2move Charge My Car application could. After creating your account and giving your consent to Free2move eSolutions to receive commercial communications, you will be informed of new features to come.
In addition, the MyPeugeot, MyCitroën, MyDS and MyOpel applications should soon be updated to contain new features related to electric charging, route planning or sending trips to the vehicle.

For any request regarding the Ride service, you can contact us below.

The 3D Secure system is a security system for online payments created by the international issuers Visa and MasterCard.  It is a procedure for authenticating the cardholder to ensure that it is the cardholder who is making the payment on the Internet. 

  • When does 3DS validation take place?

The first time a payment card is used in the Free2move app or when a new card is added or updated.

  • What are the necessary steps?

You have to validate your payment card according to the validation method set by your bank. You may receive a text message with a validation code or be redirected to your bank's application to finish the validation process. 

Once your card has been successfully validated, go back to the Free2move application and continue your trip :)

In case of any problem, do not hesitate to call us or write to us using the contact form below. We will be happy to help you.

However, please remember to contact your bank's customer service for any issues with non-Free2move applications. 

In order to strengthen the security of your data, an email address verification system has been set up for all our customers. 

What does this mean in concrete terms?

When you register or when you next connect to the Free2Move website or mobile application, you will see a message inviting you to click on the activation link sent by email.

Go to your mailbox, click on the link: your address is confirmed.

Then go back to the website or the app to log in to your account.

This procedure will be asked once and for all, and will not take you more than 2 minutes.

Email validation is automatic for all users registered via Google, Facebook or Apple.


In accordance to the Law Act n. º 78-17 of 6th January 1978 on the processing of data, files and freedoms, any user of the Free2Move website has the right to access, rectify and delete any of his/her personal data. This right can be exercised by contacting our customer service.

In accordance to the Law Act n. º 78-17 of 6th January 1978 on the processing of data, files and freedoms, any user of the Free2Move website has the right to access, rectify and delete any of his/her personal data. This right can be exercised by contacting our customer service.

Your email address will be used to identify you.  If the email address associated with your account has been updated and or modified, please contact our customer service.