Contact Free2Move

The Free2Move account holder must be the signatory of the rental agreement. S/he can also drive any of the rented vehicles, as long as s/he meets the rental requirements. An additonal driver can be added to the rental contract either by contacting our customer service or directly at the rental agency.

A one-day rental comprises 24 consecutive hours and can start at any time of the day as long as the rental agency is open. Each vehicle can be rented for a maximum period of 28 days. Only one vehicle can be booked at a time. When you create an online reservation within our website, you are agreeing to the terms and conditions and the operational hours of the agencies.

The list of authorised countries in which you can drive the Free2Move vehicles can be consulted in the General Rental Conditions, available during the vehicle selection.

Please contact your agency to cancel or modify your reservations. No changes or cancellations can be made online.

With Free2Move, we guarantee you a precise model within the limits of availability

If a vehicle is available, an immediate reservation can be made.

You must bring your valid driver's license, an identity card, your bank card, on which a pre-authorization will have been automatically made, at most 72 hours before the beginning of your rental. For the rental of cars or commercial vehicles, a proof of residence of less than 2 months is required.

All Free2Move vehicles are covered by a 24/7 assistance service. In case of accident, breakdown of theft, contact immediately the telephone number indicated on your reservation contract. In the event of a vehicle immobilisation, the Free2Move assistance service can organise a collection service for the remaining of your journey and also arrange your return home. In the event of an accident, Free2Move insurance covers personal and or material damages that may have occurred during the rental period. You can find all amounts related with guarantees and insurances on our Terms and Conditions.

Unless stated otherwise, every vehivle must be returned on the date and time written on the contract and during the opening hours of the rental agency.

A vehicle must necessarily be returned to the departing agency.

If the rental period is exceeded, you must contact your rental agency to inform them as soon as possible. Upon your return, your agency will invoice you for the cost of the extra days and any excess kilometres.

In the event of a reservation made on the Free2Move website, a pre-authorization is automatically made, at most 72 hours before the start of the rental period, on the credit card used for payment. Find all the security deposit amounts by contacting your branch or by consulting the price conditions on the website.

Please contact us at support@free2move-carsharing.com if you need any translation services for our app or website. We are here to help.
Veuillez nous contacter à support@free2move-carsharing.com si vous avez besoin de traductions pour notre app ou notre site. Nous sommes là pour vous aider.
Por favor contáctanos en support@free2move-carsharing.com si necesitas los servicios de traducción para nuestra app o el sitio web. Estamos aquí para ayudar.
Contattaci per favore all'indirizzo support@free2move-carsharing.com se hai bisogno di qualche traduzione per la nostra app o sito web. Siamo qui per aiutarti.
如果您需要任何我们的应用程序或网站的翻译服务，请通过support@free2move-carsharing.com联系我们。我们愿意为您服务。
Xin vui lòng liên lạc tại support@free2move-carsharing.com nếu qúy vị cần dịch vụ thông dịch xin vui lòng dùng app hoặc trang mạng. Chúng tôi có thể giúp quý vị.

It’s easy! Just download our iOS or Android application, click register, and make sure you have a valid Driver’s License and Credit Card with you.

There is no registration fee – upon approval – to be a member of Free2Move Carsharing. There are no additional monthly or annual subscription fees either. You only pay a $1 start fee per trip and the current minute, hour or day rate, always defaulting to the cheapest option. Meter and residential zone parking, fuel (up to $25), and insurance are all included in our rates.

To become a Free2move Carsharing member, you must be 21 years of age (or 18 years or older with a valid student ID), have a valid Driver’s License, a credit or debit card, and meet other criteria as defined by Free2Move Carsharing.

If you are encountering issues with the registration, please contact us with this form here.

At this time, our registration platform only accepts US Based Driver’s Licenses. We can accept international driver’s licenses via email if you are able to provide your driving history as well. Please reach out to support@free2move-carsharing.com for more details on International Driver’s License requirements.

For credit card changes, please update within the Free2Move Carsharing app. For name, email, address, or driver’s license changes, please email us at Support@Free2Move-Carsharing.com or call us at 1-844-54FREE2 if you need to change any of your account details. We’ll help you from there.

Yes, but this can only be utilized when the other driver is an approved Free2Move member and is in the vehicle with you during the trip. There is no other circumstance this is acceptable. Each account acts as a contract between Free2Move and our members. You, as the member on the account, will be held responsible for any event occurred during the use of your account.

Once you complete the in-app registration process, we’ll get to work reviewing your account details. We strive for account review within 48 hours, but in some cases can be shorter or longer. Once your Free2Move Carsharing account has been activated, you’ll receive a confirmation email. This is a one-time process. Then you’re able to log into the Free2Move Carsharing app and start driving!

The Free2Move Carsharing application is in both the Apple Store and Google Play Store. Check it out!

It’s easy! Open the app, pick a Free2Move Carsharing vehicle, and press “Reserve” once you reach the car and have verified that the plate number in front of you matches the plate number of the vehicle you booked. Please do a walk around the vehicle prior to starting your trip to note any damages larger than a credit card. Once this is complete, press “Unlock” and the car will automatically open. That’s it! No keys or PIN required, just start driving!

Our vehicles can be reserved for up to 30 minutes in advance.

It’s on us! The fuel in the tank is always included. You can see the fuel level of every vehicle in the app before you start your trip. If the car needs additional fuel—add up to $25, save the receipt, and send it to us at support@free2move-carsharing.com. We’ll provide you a Free2Move Carsharing credit of 125% the amount on the receipt. If you are going on a longer trip—any fuel beyond the additional $25 is on you.

We’ve got your back! Call us at 1-844-54FREE2 and we’ll figure out a solution. More than likely we will dispatch a roadside service truck, but our goal will be to get you back on the road as quickly as possible.

You can end the rental in any meter or residential zone parking spot within the Home Area. You cannot end your rental anywhere outside the Home Area. Be mindful of our parking rules, and where not to park, which is described as follows:

• First and foremost, any and all spaces that are not legal, on-street parking
• Streets that have rush hour restrictions—even when they are not restricted—meaning no parking in lanes that will, at any time, become lanes of traffic
• Private parking of any kind—garages, lots, off-street. Including all lots that would require payment, but also free parking areas like grocery store parking
• Parking in spaces which are reserved for special uses or requiring non-DDOT Issued Permits, whether temporarily or permanently restricted
• Areas that are or will become restricted within 24 hours: including street sweeping and all other time-of-day based restrictions

Put the vehicle in park, press the brake, and turn off the engine. Ensure all lights are turned off, and all doors/windows are properly closed. Once you are outside the vehicle, open the Free2Move Carsharing app and press the “End trip” button. Wait a few seconds: once the car locks and a trip star rating prompt displays, your trip is officially ended.

Please ensure you have the most updated version of the Free2Move Carsharing app. Make sure all windows/doors are closed. If you're still having trouble, please call us at 1-844-54FREE2.

We include full coverage insurance for you, the vehicle, and others up to—at least—State Minimums for all of our vehicles and approved members. As long as you report the accident/damage and follow all of our terms and conditions—you’re only liable for the deductible. If you have any questions about your jurisdiction’s coverage, please reach out by email or phone at Support@Free2Move-Carsharing.com or 1-844-54FREE2.

If at fault for the damage, the customer will be charged a deductible up to $500, as long as our terms and conditions are met. If our T&Cs are not met, the customer will be charged according to the damage extent and costs.

In the event the vehicle is already damaged at the beginning at the trip, please report the damage immediately through the damage reporting process in the Free2Move app or by calling member support at 1-844-54FREE2. If the damage is smaller than a credit card, it does not need to be reported. If the damage in any way effects driving performance, do not drive the vehicle. We will help you find another nearby vehicle.

Assisting those involved and securing the scene are the first priorities in the event of a traffic accident. Call the police, if necessary. If possible, move the car to the side of the street to a safe place. Then, immediately contact our Member Support at 1-844-54FREE2 . There, you will provide details on the accident to one of our agents.

NO. Please do not smoke tobacco or any other substance in Free2Move vehicles, including e-cigarettes and other vapor-based devices.

YES. Please place your pet in an approved carrier. Any excessive—as determined solely by Free2Move Carsharing—pet odors or hair left behind may result in an extra cleaning charge.

Good news! You can take the car as long as you need, and we will automatically apply the lowest rate to your trip—considering our minute, hour, and day caps. You can take the vehicle for up to 3 days on a single rental, or up to 5 days if you let us know ahead of time. On your first rental, we ask that you limit your trip to under 8 hours—just so you familiarize yourself with our service. We may give you a call if you’re on a longer trip during your first rental.

Yes. Every car has a USB plug-in that allows for plugging in your smartphone charging cable. Charging cables should be available in all vehicles. Please let us know if the vehicle you are using is not equipped with one by emailing our member support at Support@Free2Move-Carsharing.com.

The price per minute, hour, and day for each vehicle are listed in the app. There are different pricing caps that may change from time to time. DC charges a flat 10.25% sales tax in addition to the rental costs. There is also a $1 start fee associated with each trip.

You can find all these documents inside the glovebox.

You receive an email with the trip information at the end of each trip. You will then see a charge from Free2Move Carsharing appear on your credit card statement—generally within about 10 minutes.

As soon as you unlock the vehicle in the App.

We accept Visa, Master Card, American Express, Discover, and debit cards! No pre-paid cards from any provider.

If you forget to secure your vehicle, Auto-lock/Auto-end trip will lock your vehicle automatically at 15 minutes and auto-end your trip at one hour, if you are within the home zone. If your trip is auto-locked and you would like to continue your trip, you must unlock and relock the vehicle through the app. Auto-lock/Auto-end trip does not work outside the home zone, please make sure you are securing the vehicle at all times.