The trip credit is credit for the use of the service that is charged to the user's account, at no cost. You can receive trip credit as a result of a promotion or as compensation for an incident with our service. The trip credit can have different expiration dates depending on the promotion. If you do not use it before that date, you will lose the right to enjoy it. You can check your trip credit balance through the application when making a reservation. For any other question about the conditions of your credit you can write or call us.
Para se registrar no Free2move Madrid você precisa ter pelo menos 18 anos e ter uma carteira de habilitação válida dentro da União Européia.
The price of the registration fee is free. There are no additional monthly or annual charges, you only pay for the minutes driven. The costs of parking, electricity and insurance are included in the per minute rate. Please see the terms and conditions and our pricing policy for more information.
It should be remembered that the Free2move Lisboa service has DS3 crossback gasoline vehicles with an efficient engine.
This model does not need keys. You can start, pause, resume, end your journey through the Free2move app. To start and stop the engine correctly, remember to use the start button located next to the steering wheel.
First of all, we apologize for not providing the service you expected. Let us know the reason for your dissatisfaction so that we can improve our service. Contact our support service by answering "no" to the question below and filling in the contact form or calling us at + +351 21 145 1331. Complaint forms are available online for all users at the following link https://www.livroreclamacoes.pt/inicio. If you wish, you have the European online dispute resolution platform available at the following link https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage
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It's simple: open the application, select the car that suits you best on the city map and press "Book". Once you are next to the car, after having verified that the vehicle registration corresponds to the registration of the vehicle you have reserved, select "Validate" and "Unlock" in the application. The car will open automatically. For models that require keys to start, remember that the keys are inside the glove compartment. Make sure the gear is in P, start off and enjoy the city!
It is possible to control the car's gasoline level directly from the application before making a reservation or on the vehicle dashboard. In any case, this relationship may vary depending on the type of driving, the use of heating or air conditioning and the orography of the trip.
The price of the registration fee is free. There are no additional monthly or annual charges, you only pay for the minutes driven. The costs of parking, electricity and insurance are included in the per minute rate. Please see the terms and conditions and our pricing policy for more information.
The trip credit is credit for the use of the service that is charged to the user's account, at no cost. You can receive trip credit as a result of a promotion or as compensation for an incident with our service. The trip credit can have different expiration dates depending on the promotion. If you do not use it before that date, you will lose the right to enjoy it. You can check your trip credit balance through the application when making a reservation. For any other question about the conditions of your credit you can write or call us.
No. For the safety and convenience of other Free2Move customers, smoking in the car is prohibited. If the service personnel or the next person to rent the car you used beforehand reports evidence of smoking in the car, we will need to charge you a cleaning fee. Go to our website for details about the cleaning fee.
It is possible to monitor the car's battery level directly from the app before making a reservation or on the dashboard of the vehicle. In any case, this ratio may vary depending on the type of driving, the use of heating or a / c and the orography of the journey.
All customers are responsible for leaving the car with a minimum battery. The minimum battery level for each vehicle model is detailed in the terms and conditions of service. If this level is reached, you must park your car safely in accordance with the parking regulations. Otherwise, a penalty may be applied to you as specified in the T&C.
If possible, park your car or move it to the side of the street to a safe place and call our customer service at + 34-915510126.
For C-Zero and Berlingo model vehicles, make sure the key is properly seated in its slot inside the glove compartment. For all models, check that all the doors are properly closed. If you are still unable to finalize the rental, please contact us at + (34) 915510126. Our customer service will take care of giving you the appropriate instructions and managing the incident. We are sorry for the inconvenience, unfortunately external factors (eg inhibitors) occasionally reduce the communication capacity of our cars.
It's simple: open the application, select the car that suits you best on the city map and press "Book". Once you are next to the car, after having verified that the vehicle registration corresponds to the registration of the vehicle you have reserved, select "Validate" and "Unlock" in the application. The car will open automatically. For models that require keys to start, remember that the keys are inside the glove compartment. Make sure the gear is in P, start off and enjoy the city!
If you are the one who has forgotten a personal object, we invite you to contact us by phone and we will help you recover your belongings.
It should be remembered that the Free2move Lisboa service has DS3 crossback gasoline vehicles with an efficient engine.
This model does not need keys. You can start, pause, resume, end your journey through the Free2move app. To start and stop the engine correctly, remember to use the start button located next to the steering wheel.
First of all, we apologize for not providing you with the service you expected. Please let us know the reason for your dissatisfaction so that we can improve our service. Contact our customer service directly by answering "no" to the question below and filling in the contact form or calling us at + 34-915510126. There are claims sheets available to all users, please write to support-madrid@free2move.com to request the digital form.
If you wish, you have at your disposal the European platform for online conflict resolution available at the following link https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage
You will receive, at the end of each trip, an informative email with a summary of the estimated duration of your trip. The charge is made at the end of each journey directly to the default payment method available in the Free2move application. Additional charges, which are billed in case of breach of the terms and conditions of the service, or any other product associated with your trip will be billed to the same payment method.
You can modify or update the payment information at any time by accessing "Payment information" from our App. In the event that your account has been blocked, you can contact our customer service by email or by calling +34 -915510126 to fix the problem.
All cars are equipped with E-Z Pass so there is no need to wait in line! Please do not pay the toll separately as it will still scan the E-Z pass. We will bill your account at a later date for the cost of the toll, plus a 15% processing fee.
Voor vragen over de Charge My Car oplaadservice voor elektrische auto's kunt u hieronder contact met ons opnemen.
Wij nodigen u ook uit de FAQ hieronder te raadplegen, waar u vele antwoorden op uw vragen zult vinden.
Dit hangt af van het laadstation. Lees de instructies op het laadstation zorgvuldig door.
Controleer het volgende voordat u problemen meldt:
- of de kabel correct is aangesloten. Als uw voertuig nog steeds niet begint op te laden, stop dan de huidige laadsessie en start een nieuwe
- Zorg er ook voor dat u uw internetverbinding controleert wanneer u de toepassing gebruikt
Wat als het probleem aanhoudt?
- Als het station niet werkt of er een technisch probleem lijkt te zijn, neem dan contact op met de exploitant van het station. Het gratis nummer staat vermeld op het station of op onze applicatie
- indien u een probleem heeft met de toepassing of de herlaadsleutel, gelieve contact op te nemen met de klantendienst
Het laadvermogen dat op de terminal wordt aangegeven, is niet noodzakelijkerwijs het vermogen waarmee uw voertuig zal worden opgeladen.
In feite hangt het laadvermogen af van verschillende factoren:
Uw voertuig zal niet noodzakelijk met het weergegeven vermogen kunnen worden opgeladen.
Zo zal een Nissan Leaf niet meer dan 7 kW kunnen opladen aan een normaal oplaadstation dat wordt geadverteerd voor 22 kW.
Bij normale oplaadstations kunt u met een eenfasige kabel (stekker type 1) niet meer dan 7 kW opladen. U hebt een driefasige kabel nodig (stekker type 2, zie de verschillende soorten stekkers) om tot 22 kW te laden.
Als u de stekker in een stopcontact voor huishoudelijk gebruik steekt, zult u niet meer dan 3,7 kW verbruiken.
Weersomstandigheden kunnen van invloed zijn op het laden: als de temperatuur te hoog is, kan het laden om veiligheidsredenen worden onderbroken.
Als de temperatuur te laag of te hoog is, kan het opladen langzamer gaan dan onder normale omstandigheden.
De laadsessie eindigt meestal wanneer het voertuig volledig is opgeladen.
Let op: sommige providers hebben echter een prijsstructuur waarbij u per minuut betaalt. Dit betekent dat u, zelfs nadat uw auto volledig is opgeladen, nog steeds de prijs per minuut moet betalen (vaak "parkeertarief" genoemd). Denk hieraan voordat u uw auto voor langere tijd parkeert.
Wij vragen u uw voertuig te verwijderen zodra het laden klaar is, zodat het kan worden vrijgegeven voor de volgende chauffeur.
U hebt meer dan twee weken geleden een bijkomende herlaadkaart geregistreerd of aangevraagd, maar u hebt ze nog steeds niet ontvangen. Wij nodigen u uit contact op te nemen met onze klantenservice, onder vermelding van het probleem dat u ondervond en uw postadres. We zullen het navragen bij de logistieke afdeling en contact met u opnemen.
U kunt uw herlaadkaart activeren op de Free2Move applicatie. Log in op uw account met uw e-mailadres en wachtwoord. Eenmaal op het beginscherm, ga naar het "Abonnement" menu. Als u al abonnee bent, dan ziet u een optie "Activeer mijn kaart" onder de samenvatting van uw aanbieding. Let op: de activering van uw herlaadkaart zal binnen 24 uur plaatsvinden.
Om uw abonnement op te zeggen, gaat u naar de Free2Move-app, in de rubriek "Abonnementen" die toegankelijk is via het hoofdmenu en selecteert u het abonnement dat u wilt opzeggen.
Voor vragen over de Ride service kunt u hieronder contact met ons opnemen.
The 3D Secure system is a security system for online payments created by the international issuers Visa and MasterCard. It is a procedure for authenticating the cardholder to ensure that it is the cardholder who is making the payment on the Internet.
The first time a payment card is used in the Free2move app or when a new card is added or updated.
You have to validate your payment card according to the validation method set by your bank. You may receive a text message with a validation code or be redirected to your bank's application to finish the validation process.
Once your card has been successfully validated, go back to the Free2move application and continue your trip :)
In case of any problem, do not hesitate to call us or write to us using the contact form below. We will be happy to help you.
However, please remember to contact your bank's customer service for any issues with non-Free2move applications.
In overeenstemming met de bepalingen van de wet nr. 78-17 van 6 januari 1978 betreffende de informatica, de bestanden en de vrijheden, heeft de gebruiker het recht op toegang, rectificatie en verwijdering van de hem betreffende persoonsgegevens. Dit recht kan worden uitgeoefend door contact op te nemen met de klantenservice.
In overeenstemming met de bepalingen van de wet nr. 78-17 van 6 januari 1978 betreffende de informatica, de bestanden en de vrijheden, heeft de gebruiker het recht op toegang, rectificatie en verwijdering van de hem betreffende persoonsgegevens. Dit recht kan worden uitgeoefend door contact op te nemen met de klantenservice.
Uw e-mailadres wordt gebruikt om u te identificeren. In het geval van een wijziging van het e-mailadres, neem contact op met de klantendienst.