Contacto Free2Move

Pode contactar os nossos consultores através do número 09 77 55 50 11

Todas as nossas tarifas estão disponíveis no nosso site www.free2move.com quando você faz uma busca por uma reserva de vagas de estacionamento

A informação de que cada vaga de estacionamento está disponível em nosso site www.free2move.com quando você faz uma reserva de vagas de estacionamento e seleciona a vaga desejada. Em seguida, basta clicar em "Informação".

Indique as características (marca, modelo, matrícula) no formulário abaixo

Você pode modificar a sua reserva a partir do seu espaço pessoal, se necessário, o resto a ser pago será solicitado e a modificação será tida em conta quando o pagamento tiver sido feito.

Para alterar o seu lugar de estacionamento, basta cancelar a sua reserva e fazer outra no lugar de estacionamento da sua escolha.
Você pode adicionar uma opção diretamente do seu espaço pessoal
Pode contactar-nos através do formulário de contacto indicando o que pretende alterar.
A sua factura está disponível no seu espaço pessoal um dia após o fim da sua reserva.
Todas as informações sobre a sua facturação estão disponíveis no seu espaço pessoal. As nossas facturas são detalhadas para que possa compreender a facturação.
Pode descrever-nos o seu problema através do formulário de contacto

O titular da conta Free2move deve ser o signatário do contrato de reserva. Caso preencha as condições requeridas (idade e carta de condução), pode conduzir a viatura.
Pode ainda ser adicionado um(a) condutor(a) ao contrato de reserva; para fazê-lo entre em contacto com o serviço de apoio ao cliente.

Uma reserva de um dia inclui 24 horas consecutivas e pode ter início a qualquer hora do dia desde que corresponda ao horário de funcionamento da agência. Toda e qualquer viatura pode ser reservada por um período máximo de 28 dias e, apenas uma viatura pode ser reservada de cada vez. Ao realizar uma reserva através do nosso website concorda com as regras e horário de funcionamento da agência e de devolução das viaturas.  

A lista completa de países nos quais a condução de viaturas Free2move está autorizada pode ser consultada nas Condições Geral de Aluguer, disponíveis durante o momento de seleção do veículo.

Para qualquer modificação ou cancelamento da sua reserva, por favor contacte directamente a sua agência. Não podem ser feitas alterações ou cancelamentos online.

Com Free2Move, garantimos-lhe um modelo preciso dentro dos limites de disponibilidade

Se um veículo estiver disponível, uma reserva imediata pode ser feita.

Deve apresentar a carta de condução e o documento de identificação, ambos válidos. Deve ainda trazer consigo o cartão de crédito utilizado para o pagamento da caução.
Para viaturas comercias, é necessário ainda apresentação de um comprovativo de residência com data inferior a 2 meses.

Todos as viaturas Free2Move encontram-se cobertas por um serviço de assistência 24/7. Em caso de acidente, avaria ou roubo, contacte imediatamente o número de telefone indicado no seu contrato de reserva. Em caso de imobilização da viatura, o serviço de assistência Free2Move organiza a continuação da sua viagem e ou o seu regresso a casa. Em caso de acidente, o seguro Free2Move cobre todos os danos pessoais e ou materiais que possam ter ocorrido durante o período de reserva. Encontre todos os montantes relativos a seguros e franquias nas condições gerais.

Salvo estipulado durante o momento de levamento da viatura, a devolução deve ser sempre realizada na data e no horário indicado no contrato de reserva da viatura e, durante o horário de funcionamento da agência.  

Toda e qualquer viatura deve ser sempre devolvida à agência na qual se realizou o levantamento. 

Caso verifique que irá exceder o período estipulado de reserva, deve entrar em contacto com a sua agência o mais rapidamente possível. Após devolução da viatura, a agência irá cobrar-lhe os quilómetros e os dias adicionais.

No caso de reservas realizadas no website Free2Move, é efetuada, automaticamente, uma pré-autorização, até 72 horas antes do início do período de reserva da viatura. Essa pré-autorização é realizada no cartão de crédito utilizado para pagamento.
Descubra quais os montantes relativos a cauções contactando a sua agência Free2Move ou consultando as condições de reserva no nosso website.

Acesse a área do cliente em nosso site com seu e-mail e senha e entre na seção "Conta". Lá você pode modificar, a qualquer momento, seus dados pessoais: endereço postal, número de telefone, dados de cartão de crédito / débito. Não é possível modificar o email. Se você quiser mudar seu e-mail, você precisa criar outra conta. Se desejar atualizar seus documentos (carteira de habilitação e / ou carteira de identidade), convidamos você a entrar em contato com nosso serviço de atendimento ao cliente.






Não, nunca. Cada conta de cliente é pessoal e intransferível e funciona como um contrato entre o cliente e a Free2move. O cliente é responsável por qualquer evento que ocorra durante o uso de sua conta. Por favor, consulte nossos termos e condições nossa política de preços.




O crédito viagem é o crédito pela utilização do serviço que é cobrado na conta do usuário, sem custo. Você pode receber crédito de viagem como resultado de uma promoção ou como compensação por um incidente com nosso serviço. O crédito de viagem pode ter diferentes datas de vencimento dependendo da promoção. Se você não usar antes dessa data, perderá o direito de aproveitá-lo. Você pode verificar seu saldo de crédito de viagens através do aplicativo ao fazer uma reserva. Para qualquer outra questão sobre as condições do seu crédito pode escrever ou ligar para nós.



Aceitamos todas as cartas de condução europeias. Os clientes de países não europeus precisam apresentar um cartão internacional válido.



Para poder darte de alta en Free2move Madrid necesitas tener al menos 18 años y un carné de conducir válido dentro de la Unión Europea.


O preço da taxa de inscrição é grátis. Não há cobranças mensais ou anuais adicionais, você só paga pelos minutos dirigidos. Os custos de estacionamento, luz e seguro estão incluídos na tarifa por minuto. Consulte os termos e condições e nossa política de preços para obter mais informações.

Recorde-se que o serviço Free2move Lisboa dispõe de veículos DS3 crossback a gasolina com motor eficiente.

Este modelo não precisa de chaves. Você pode iniciar, pausar, retomar, terminar sua jornada através do aplicativo Free2move. Para ligar e desligar o motor corretamente, lembre-se de usar o botão de partida que você encontra ao lado do volante.


 Em primeiro lugar, pedimos desculpas por não fornecer o serviço que você esperava. Informe-nos o motivo de sua insatisfação para que possamos melhorar nosso serviço. Contacte o nosso serviço de apoio respondendo "não" à pergunta abaixo e preenchendo o formulário de contato ou ligando-nos para + +351 21 145 1331. Existem formulários de reclamação disponíveis online para todos os usuários  no seguinte link https://www.livroreclamacoes.pt/inicio. Se desejar, tem à sua disposição a plataforma europeia de resolução de conflitos online, disponível no seguinte link https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

.  

É simples: abra o aplicativo, selecione o carro que mais lhe convém no mapa da cidade e clique em "Reservar". Assim que estiver junto ao automóvel, após ter verificado que a matrícula do veículo corresponde à matrícula do veículo que reservou, seleccione "Validar" e "Desbloquear" na aplicação. O carro abrirá automaticamente. Para modelos que exigem chaves para iniciar, lembre-se de que as chaves estão dentro do porta-luvas. Certifique-se de que o equipamento está na posição P, comece e aproveite a cidade!



O serviço tem um custo por minuto e uma taxa de desbloqueio associada a cada viagem. O preço por minuto está indicado na nossa política de preços (consulte em www.free2move.com) ou nos detalhes de cada veículo antes de iniciar a viagem. Da mesma forma, a diária máxima é indicada em nossa política de preços. O tempo de atendimento começa a contar quando você abre o carro e termina quando você termina a viagem do aplicativo. Cada viagem inclui um número limitado de km detalhados na política de preços e termos e condições. Os quilômetros adicionais serão cobrados de acordo com a taxa correspondente. Por favor, verifique a política de preços Free2Move em nosso site ou diretamente no aplicativo. Todos os preços incluem 23% de IVA.
Assim que você nos fornecer a imagem de seu documento de identidade e carteira de motorista no final do processo de registro, sua conta será verificada e ativada nas próximas 24-48 horas. Assim que sua conta Free2Move for ativada, você receberá um email de confirmação. A partir desse momento, você pode fazer login no aplicativo Free2Move usando seu endereço de e-mail e senha e começar a desfrutar do Free2Move.


Sim, desde que cumpra as regras de trânsito. Porém, lembre-se que a próxima pessoa que usar o carro espera encontrá-lo limpo e, portanto, você tem a obrigação de devolvê-lo nas melhores condições. Se houver evidência de muita sujeira dentro do carro seremos obrigados a cobrar o serviço de limpeza em sua conta. Consulte nosso site para obter informações sobre taxas de limpeza.


Você pode reservar o carro até 20 minutos antes de começar a dirigir. O tempo de reserva não tem custo. Lembre-se de que abusar da opção de reserva pode levar a uma penalidade.

É possível controlar o nível da gasolina do carro diretamente do aplicativo antes de fazer uma reserva ou no painel do veículo. Em qualquer caso, esta relação pode variar em função do tipo de condução, da utilização de aquecimento ou ar condicionado e da orografia da viagem.





La documentación la encontrarás en la guantera.


Sim, todos os nossos carros estão equipados com uma tomada USB onde pode ligar o seu cabo e recarregar o seu telemóvel.

Please contact us at support@free2move-carsharing.com if you need any translation services for our app or website. We are here to help.
Veuillez nous contacter à support@free2move-carsharing.com si vous avez besoin de traductions pour notre app ou notre site. Nous sommes là pour vous aider.
Por favor contáctanos en support@free2move-carsharing.com si necesitas los servicios de traducción para nuestra app o el sitio web. Estamos aquí para ayudar.
Contattaci per favore all'indirizzo support@free2move-carsharing.com se hai bisogno di qualche traduzione per la nostra app o sito web. Siamo qui per aiutarti.
如果您需要任何我们的应用程序或网站的翻译服务,请通过support@free2move-carsharing.com联系我们。我们愿意为您服务。
Xin vui lòng liên lạc tại support@free2move-carsharing.com nếu qúy vị cần dịch vụ thông dịch xin vui lòng dùng app hoặc trang mạng. Chúng tôi có thể giúp quý vị.
It’s easy! Just download our iOS or Android application, click register, and make sure you have a valid Driver’s License and Credit Card with you.
There is no registration fee – upon approval – to be a member of Free2Move Carsharing. There are no additional monthly or annual subscription fees either. You only pay a $1 start fee per trip and the current minute, hour or day rate, always defaulting to the cheapest option. Meter and residential zone parking, fuel (up to $25), and insurance are all included in our rates.
To become a Free2move Carsharing member, you must be 21 years of age (or 18 years or older with a valid student ID), have a valid Driver’s License, a credit or debit card, and meet other criteria as defined by Free2Move Carsharing.
If you are encountering issues with the registration, please contact us with this form here.
At this time, our registration platform only accepts US Based Driver’s Licenses. We can accept international driver’s licenses via email if you are able to provide your driving history as well. Please reach out to support@free2move-carsharing.com for more details on International Driver’s License requirements.
For credit card changes, please update within the Free2Move Carsharing app. For name, email, address, or driver’s license changes, please email us at Support-dc@free2move.com or call us at 1-844-54FREE2 if you need to change any of your account details. We’ll help you from there.
Yes, but this can only be utilized when the other driver is an approved Free2Move member and is in the vehicle with you during the trip. There is no other circumstance this is acceptable. Each account acts as a contract between Free2Move and our members. You, as the member on the account, will be held responsible for any event occurred during the use of your account.
Once you complete the in-app registration process, we’ll get to work reviewing your account details. We strive for account review within 48 hours, but in some cases can be shorter or longer. Once your Free2Move Carsharing account has been activated, you’ll receive a confirmation email. This is a one-time process. Then you’re able to log into the Free2Move Carsharing app and start driving!
The Free2Move application is in both the Apple Store and Google Play Store. Check it out!
It’s easy! Open the app, pick a Free2Move Carsharing vehicle, and press “Reserve” once you reach the car and have verified that the plate number in front of you matches the plate number of the vehicle you booked. Please do a walk around the vehicle prior to starting your trip to note any damages larger than a credit card. Once this is complete, press “Unlock” and the car will automatically open. That’s it! No keys or PIN required, just start driving!
Our vehicles can be reserved for up to 30 minutes in advance.
It’s on us! The fuel in the tank is always included. You can see the fuel level of every vehicle in the app before you start your trip. If the car needs additional fuel—add up to $25, save the receipt, and send it to us at:


support-dc@free2move.com


We’ll provide you a Free2Move Carsharing credit of 125% of the amount on the receipt towards a future trip. If you are going on a longer trip—any fuel beyond the additional $25 is on you.

All cars are equipped with E-Z Pass so there is no need to wait in line!  Please do not pay the toll separately as it will still scan the E-Z pass.  We will bill your account at a later date for the cost of the toll, plus a 15% processing fee.   

We’ve got your back! Call us at 1-844-54FREE2 and we’ll figure out a solution. More than likely we will dispatch a roadside service truck, but our goal will be to get you back on the road as quickly as possible.
You can end the rental in any meter or residential zone parking spot within the Home Area. You cannot end your rental anywhere outside the Home Area. Be mindful of our parking rules, and where not to park, which is described as follows:
  • First and foremost, any and all spaces that are not legal, on-street parking
  • Streets that have rush hour restrictions—even when they are not restricted—meaning no parking in lanes that will, at any time, become lanes of traffic
  • Private parking of any kind—garages, lots, off-street. Including all lots that would require payment, but also free parking areas like grocery store parking
  • Parking in spaces which are reserved for special uses or requiring non-DDOT Issued Permits, whether temporarily or permanently restricted
  • Areas that are or will become restricted within 24 hours: including street sweeping and all other time-of-day based restrictions
Put the vehicle in park, press the brake, and turn off the engine. Ensure all lights are turned off, and all doors/windows are properly closed. Once you are outside the vehicle, open the Free2Move Carsharing app and press the “End trip” button. Wait a few seconds: once the car locks and a trip star rating prompt displays, your trip is officially ended.
Please ensure you have the most updated version of the Free2Move Carsharing app. Make sure all windows/doors are closed. If you're still having trouble, please call us at 1-844-54FREE2.
We include full coverage insurance for you, the vehicle, and others up to—at least—State Minimums for all of our vehicles and approved members. As long as you report the accident/damage and follow all of our terms and conditions—you’re only liable for the deductible. If you have any questions about your jurisdiction’s coverage, please reach out by email or phone at Support-dc@Free2Move.com or 1-844-54FREE2.
If at fault for the damage, the customer will be charged a deductible up to $500, as long as our terms and conditions are met. If our T&Cs are not met, the customer will be charged according to the damage extent and costs.
In the event the vehicle is already damaged at the beginning at the trip, please report the damage immediately through the damage reporting process in the Free2Move app or by calling member support at 1-844-54FREE2. If the damage is smaller than a credit card, it does not need to be reported. If the damage in any way effects driving performance, do not drive the vehicle. We will help you find another nearby vehicle.
Assisting those involved and securing the scene are the first priorities in the event of a traffic accident. Call the police, if necessary. If possible, move the car to the side of the street to a safe place. Then, immediately contact our Member Support at 1-844-54FREE2 . There, you will provide details on the accident to one of our agents.
NO. Please do not smoke tobacco or any other substance in Free2Move vehicles, including e-cigarettes and other vapor-based devices.
YES. Please place your pet in an approved carrier. Any excessive—as determined solely by Free2Move Carsharing—pet odors or hair left behind may result in an extra cleaning charge.
Good news! You can take the car as long as you need, and we will automatically apply the lowest rate to your trip—considering our minute, hour, and day caps. You can take the vehicle for up to 7 days on a single rental. On your first rental, we ask that you limit your trip to under 8 hours—just so you familiarize yourself with our service. We may give you a call if you’re on a longer trip during your first rental.
Yes. Every car has a USB plug-in that allows for plugging in your smartphone charging cable. Charging cables should be available in all vehicles. Please let us know if the vehicle you are using is not equipped with one by emailing our member support at Support-dc@Free2Move.com.
The price per minute, hour, and day for each vehicle are listed in the app. There are different pricing caps that may change from time to time. DC charges a flat 10.25% sales tax in addition to the rental costs. There is also a $1 start fee associated with each trip.
You can find all these documents inside the glovebox.
You receive an email with the trip information at the end of each trip. You will then see a charge from Free2Move Carsharing appear on your credit card statement—generally within about 10 minutes.
As soon as you unlock the vehicle in the App.
We accept Visa, Master Card, American Express, Discover, and debit cards! No pre-paid cards from any provider.
When credits are applied to your account, they will be automatically applied to the cost of your trip(s) until all credits have been used. Unfortunately you cannot view the available credits on your account from the Free2Move app at this moment in time.
Promo codes can be applied on the payment page when booking a vehicle. Any leftover credits if the cost of the trip is less than the promo code value will be applied to the next trip automatically and can be used until they expire.
If you forget to secure your vehicle, Auto-lock/Auto-end trip will lock your vehicle automatically at 15 minutes and auto-end your trip at one hour, if you are within the home zone. If your trip is auto-locked and you would like to continue your trip, you must unlock and relock the vehicle through the app. Auto-lock/Auto-end trip does not work outside the home zone, please make sure you are securing the vehicle at all times.
La aplicación está disponible en la tienda de aplicaciones de iOS y Android con el nombre "Free2move: Tu aplicación de movilidad". La aplicación es compatible con todos los Smartphones iOS 13 o superior, Android: 6.0 o superior.
To register in our service you only need your ID, a credit or debit card and a valid driver's license. We accept all valid European driving and identity cards. Customers from non-European countries need to present a valid international ID and valid passport.


All European driving licenses are accepted. Customers with extra-European citizenships need to have an official International driving license.


No, never. Each customer account is personal and acts as a contract between Free2move and the customer. Customer is held responsible for any event occurred during the use of his/her account. Please consult our Terms and Conditions and Price Policy.



To become a customer you must be at least 18 years of age and hold a driving license valid within the European Union.


The price of the registration fee is free. There are no additional monthly or annual charges, you only pay for the minutes driven. The costs of parking, electricity and insurance are included in the per minute rate. Please see the terms and conditions and our pricing policy for more information.


The trip credit is credit for the use of the service that is charged to the user's account, at no cost. You can receive trip credit as a result of a promotion or as compensation for an incident with our service. The trip credit can have different expiration dates depending on the promotion. If you do not use it before that date, you will lose the right to enjoy it. You can check your trip credit balance through the application when making a reservation. For any other question about the conditions of your credit you can write or call us.


Access the client area on our website with your email and password and enter the "Account" section. There you can modify, at any time, your personal data: postal address, telephone number, credit / debit card details. It is not possible to modify the email. If you want to change your email, you need to create another account. If you want to update your documents (driver's license and / or identity card), we invite you to contact our customer service.



In the event that the client is responsible for the damage, a deductible will apply provided that the user has complied with our terms of use. In the event that the Free2Move user has not complied with our terms of use, the customer must pay the full amount of the repair. We invite you to consult our terms and conditions and pricing policy to find out what is the maximum amount of the deductible in the event of an accident.



Assisting those involved and securing the scene are the first priorities in the event of a traffic accident. Call the police or the emergency hotline 112, if necessary. If possible, move the car to the side of the street to a safe place. In case the car is blocked in the middle of the street, put on the emergency vest, which can be found in the trunk, and safely place the emergency triangles. Then, contact our Customer Support at +34-915510126 as soon as possible. In every traffic accident involving 3rd parties, even if the damage is only minor, you are under obligation to fill in the standard friendly accident statement placed in the glovebox completely and send it to us at the earliest possible opportunity at support-madrid@free2move.com.


Do not worry about recharging Free2Move vehicles. A dedicated service team will take care that the cars are always charged and available for use.


In the event the car is already damaged at the beginning at the trip, please report the damage immediately following the procedure in our terms and conditions by calling +34-915510126, to be compliant with our T&Cs.


You can reserve the car up to 20 minutes before you start driving it. The reservation time has no cost. Remember that abusing the reservation option could lead to a penalty.


No. For the safety and convenience of other Free2Move customers, smoking in the car is prohibited. If the service personnel or the next person to rent the car you used beforehand reports evidence of smoking in the car, we will need to charge you a cleaning fee. Go to our website for details about the cleaning fee.



You can find the car documents inside the glovebox.



Yes. Every car has an USB plug-in, located right in front of the gearshift, that allows to plug in your smartphone charging cable.


The airport is currently not included within our service area. Nevertheless, if you want to give a ride to one of your friends or family members, you can still exit the service area as long as you drive back and you end trip inside our service area. Watch out for the battery level.

It is possible to monitor the car's battery level directly from the app before making a reservation or on the dashboard of the vehicle. In any case, this ratio may vary depending on the type of driving, the use of heating or a / c and the orography of the journey.


Turn off the engine, put the P gear in, set the parking brake. For cars that need keys, remember to put the key in its slot inside the glove compartment of the car. Make sure the lights are turned off and all doors and windows are securely closed. Once out of the car, open the Free2Move application and press the "End ride" button. Wait a few seconds and the car will lock up - your journey has officially ended.



You can end the rental in any on-street public parking spot within the Service Area. You cannot end your rental outside the Service area, in private parking, parking with barriers, spaces reserved for disabled or in any parking spot with time limits (i.e.: load and unload areas).


After you provide a scan copy of your ID and driving license (both sides) at the end of the registration process, your account will be activated within the next 24-48 hours. Once your Free2Move account has been activated you will receive a confirmation email. Then you can log into the Free2Move app using your e-mail address and password and start enjoying the Free2Move experience.


If possible, park or move the car to the side of the street to a safe place and call our customer service at +34-915510126. In case the car is blocked in the middle of the street, put on the emergency vest and safely place the emergency triangles that you can find in the car truck. The, call our customer service at +34-915510126. Should this occur, you will be charged additional handling fees according to our T&C.


All customers are responsible for leaving the car with a minimum battery. The minimum battery level for each vehicle model is detailed in the terms and conditions of service. If this level is reached, you must park your car safely in accordance with the parking regulations. Otherwise, a penalty may be applied to you as specified in the T&C.

If possible, park your car or move it to the side of the street to a safe place and call our customer service at + 34-915510126.



The service has a cost per min and an unlock fee associated with each trip. The price per minute is indicated in our pricing policy (check it at www.free2move.com) or in the details of each vehicle before starting your trip. Likewise, the maximum daily rate is indicated in our pricing policy. The service time starts counting when you open the car and ends when you finish the trip from the application. Each trip includes a limited number of kilometers detailed in the price policy and terms and conditions. Additional kilometers will be billed at the corresponding rate. Please check the Free2Move pricing policy on our website or directly in the app. All prices include 21% VAT.


For C-Zero and Berlingo model vehicles, make sure the key is properly seated in its slot inside the glove compartment. For all models, check that all the doors are properly closed. If you are still unable to finalize the rental, please contact us at + (34) 915510126. Our customer service will take care of giving you the appropriate instructions and managing the incident. We are sorry for the inconvenience, unfortunately external factors (eg inhibitors) occasionally reduce the communication capacity of our cars.


Yes, it is allowed. Nevertheless, you are under obligation to clean the car before you return it. Bear in mind that the next person who uses the car will expect to find it in clean conditions. If there is evidence of heavy dirt inside the car we will charge a cleaning fee to your account. Go to our website for details about the cleaning fee.

The Free2Move service rate includes full coverage insurance for all its vehicles.  In case the customer holds the responsibility of the accident/damage and respects our terms and conditions fully relatively to the damage/accident reporting procedure, the customer will be charged our deductible fee up to a maximum detailed in the terms and conditions and policy of prices.


It's simple: open the application, select the car that suits you best on the city map and press "Book". Once you are next to the car, after having verified that the vehicle registration corresponds to the registration of the vehicle you have reserved, select "Validate" and "Unlock" in the application. The car will open automatically. For models that require keys to start, remember that the keys are inside the glove compartment. Make sure the gear is in P, start off and enjoy the city!



At the beginning of each of your trips, you can hire our franchise reduction service. Before opening the vehicle, a message will appear in the application that will offer you the option of contracting that additional service or continuing your journey with standard insurance coverage. If you hire the service, the deductible reduction will only be applied for the trip you are about to take. Hiring the service involves an additional cost per trip. The additional cost will be charged to the default payment method linked to your Free2move account. Please see our pricing policy for more information on reduction and additional cost.



All the Free2Move vehicles have a special bag in the truck dedicated to the collection of all items forgot or found by previous users. If you find an object inside one of our vehicles which does not belong to you, please put it inside this special bag. Our customer service will take care of finding the owner and, in case no one claims ownership, the lost items will be donated to a local charity organization.

If you are the one who has forgotten a personal object, we invite you to contact us by phone and we will help you recover your belongings.


It should be remembered that the Free2move Lisboa service has DS3 crossback gasoline vehicles with an efficient engine.

This model does not need keys. You can start, pause, resume, end your journey through the Free2move app. To start and stop the engine correctly, remember to use the start button located next to the steering wheel.


First of all, we apologize for not providing you with the service you expected. Please let us know the reason for your dissatisfaction so that we can improve our service. Contact our customer service directly by answering "no" to the question below and filling in the contact form or calling us at + 34-915510126. There are claims sheets available to all users that you can download at the following link Hoja de Reclamaciones_F2M Iberia .

If you wish, you have at your disposal the European platform for online conflict resolution available at the following link https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage




The rental rate starts to be calculated as soon as the customer unlocks the car from the App.

You will receive, at the end of each trip, an informative email with a summary of the estimated duration of your trip. The charge is made at the end of each journey directly to the default payment method available in the Free2move application. Additional charges, which are billed in case of breach of the terms and conditions of the service, or any other product associated with your trip will be billed to the same payment method.


The rental rate starts to be calculated as soon as the customer unlocks the car from the App.  American Express or Prepaid cards are not accepted. 


You can modify or update the payment information at any time by accessing "Payment information" from our App. In the event that your account has been blocked, you can contact our customer service by email or by calling +34 -915510126 to fix the problem.



De acordo com o decreto de Lei n.º 78-17 de 6 de Janeiro de 1978 relativo ao tratamento de dados, ficheiros e liberdades, o utilizador do website Free2Move tem o direito de aceder, retificar e apagar todo e qualquer dado pessoal que lhe diga respeito. Esse direito pode ser exercido através do contacto com o serviço de apoio ao cliente.

O seu endereço de email é usado para identificá-lo. Em caso de alteração, deve entrar em contacto com o serviço de apoio ao cliente.