In order to strengthen the security of your data, an email address verification system has been set up for all our customers.
What does this mean in concrete terms?
When you register or when you next connect to the Free2Move website or mobile application, you will see a message inviting you to click on the activation link sent by email.
Go to your mailbox, click on the link: your address is confirmed.
Then go back to the website or the app to log in to your account.
This procedure will be asked once and for all, and will not take you more than 2 minutes.
Email validation is automatic for all users registered via Google, Facebook or Apple.
In accordance to the Law Act n. º 78-17 of 6th January 1978 on the processing of data, files and freedoms, any user of the Free2Move website has the right to access, rectify and delete any of his/her personal data. This right can be exercised by logging in into your personal area in the Free2move website > Account deletion or by contacting our customer service.
Please be aware that you can not delete your account if a trip or booking is ongoing or there is an unpaid invoice linked to the account.
The 3D Secure system is a security system for online payments created by the international issuers Visa and MasterCard. It is a procedure for authenticating the cardholder to ensure that it is the cardholder who is making the payment on the Internet.
The first time a payment card is used in the Free2move app or when a new card is added or updated.
You have to validate your payment card according to the validation method set by your bank. You may receive a text message with a validation code or be redirected to your bank's application to finish the validation process.
Once your card has been successfully validated, go back to the Free2move application and continue your trip :)
In case of any problem, do not hesitate to call us or write to us using the contact form below. We will be happy to help you.
However, please remember to contact your bank's customer service for any issues with non-Free2move applications.
In accordance to the Law Act n. º 78-17 of 6th January 1978 on the processing of data, files and freedoms, any user of the Free2Move website has the right to access, rectify and delete any of his/her personal data. This right can be exercised by contacting our customer service.
Your email address will be used to identify you. If the email address associated with your account has been updated and or modified, please contact our customer service.