Question 1

What is Car On Demand?

Accepted Answer

Car On Demand is a monthly subscription that will allow you to have a car without committing.

Your subscription includes:

A monthly rental of the vehicle of your choice

Roadside assistance

Routine Maintenance (Oil/brakes/tires change)

A mileage plan

A free home delivery within our service area

Question 2

Who can subscribe to Car On Demand ?

Accepted Answer

To be accepted in our service, you must be over 25, have an address within our serviced area, have a good driving record and credit history.

Applicants over 70 will be required to provide a medical certificate to prove their ability to drive.

For the driving history we will only accept applicants that have :

•No more than 2 moving violations in the prior 3 years

•No more than 3 moving violations in the prior 5 years

•No more than 1 at-fault accident in the prior 3 years

•None of the following violations in the prior 5 years:

•Driving under the influence

•Vehicular manslaughter

•Leaving the scene of an accident

•Reckless driving

•Driving while suspended

•Suspended license

Question 3

How can I subscribe to Car on Demand?

Accepted Answer

All you have to do is browse our available offers at https://www.free2move.com/en-US/car-on-demand/our-offers [https://www.free2move.com/en-US/car-on-demand/our-offers], select the car you want, make sure your zip code is within our service area to access the application page.

During the application process we will ask you to create a Free2move account if you don't already have one. Then we will ask for your personal information in order to perform our financial and driving background checks.

If you are approved, and once you've paid your initiation fees and signed your contract you'll officially be a Car On Demand subscriber!

Question 4

Can I subscribe if I live just outside the service area?

Accepted Answer

If you live in a county where we are permitted to perform business, we can arrange for a delivery or a pickup of your vehicle subject to approval

Question 5

How can I unsubscribe from Car On Demand?

Accepted Answer

It is very simple.

You have to give us notice if your wish to cancel your subscription at least 10 business days before the end of your billing cycle.

To do so you can call us at +1 888-625-2549 or email us at codus@free2move.com [codus@free2move.com].

We will then get in touch with you to coordinate the vehicle return.

Question 6

Will you do a hard credit check?

Accepted Answer

We won't do a hard credit pull, only a soft pull. Applying to the service will have no impact on your credit score whatsoever.

Question 7

Can I pause my subscription?

Accepted Answer

We do not offer subscription pauses.

If you want to change vehicle or stop your subscription for a few months, you will have to cancel your current contract 10 business days before the monthly subscription fee due date.

Then, whenever you are ready to get back into the service you will be able to browse our available offers and subscribe again. Please note that you will have to pay the initiation fees for this new subscription.

Question 8

How many additional drivers can I add?

Accepted Answer

You can add up to 1 additional driver free of charge. Similar to the main driver, the additional driver will need to fall within our history eligbility criteria, as outlined above.

We will ask you to provide the additional driver's personal info in order to perform a driving history check.

This option is free of any charge.