Question 1

What vehicles are available?

Accepted Answer

We refresh our offers depending on vehicles availability, don't hesitate to check out https://www.free2move.com/en-US/car-on-demand/our-offers [https://www.free2move.com/en-US/car-on-demand/our-offers] to see what's new.

If the model you want to subscribe to is currently unavailable, don't hesitate to call us at +1 888-625-2549 or to e-mail us at codus@free2move.com [codus@free2move.com].

Question 2

How new are the cars?

Accepted Answer

Our vehicles will be from 2018 or newer. We pay close attention in the selection of our vehicles and detail them thoroughly prior to delivery. They will feel like new!

Question 3

What are the services included in my subscription?

Accepted Answer

Your subscription includes : maintenance, roadside assistance and free delivery within our service area

Question 4

What does the insurance include?

Accepted Answer

Your insurance includes :

Medical Payments : up to $5,000

Liability coverage: $200,000 combined single limit

Uninsured/Underinsured Motorists Bodily Injury and Property Damage coverage: $200,000 combined single limit

Physical Damage Comprehensive Coverage: Actual Cash Value (“ACV”) coverage with a $2,000 deductible

Physical Damage Collision Coverage: Actual Cash Value (“ACV”) coverage with a $2,000 deductible

Question 5

Can I choose my color?

Accepted Answer

When you pick your car, we can guarantee the Model and trim but not the color. Our team makes sure to always select the most common colors! If a color is a no-go for you please, contact us at +1 888-625-2549 or email us at codus@free2move.com [codus@free2move.com].

We'll do our best to accommodate your preference, but can't guarantee.

Question 6

What do I do in case of a vehicle break-down or incident?

Accepted Answer

If any of these 2 things happen, you should first seek safety. Then you can call the toll-free roadside assistance to help you. More details in the roadside assistance section.

Question 7

What is included with maintenance and roadside assistance?

Accepted Answer

Routine maintenance is included with your subscription. You’re responsible for keeping your car in good condition, but you won't need to pay out of pocket for expenses associated with standard servicing (oil, tires, fluid changes and normal wear & tear maintenance) .

If you are not close by our partner's network dealer, you might need to advance the funds for the pre-approved maintenance and would be reimbursed within 3-5 business days

If your car breaks down or if you get in an accident, we can help you with roadside assistance (typically towing, battery jump start, flat tire replacement..)

Please note that we require all cars to be returned in the same condition as delivered, plus normal wear and tear. You would be charged for any damages caused outside of the normal wear and tear.

Question 8

How does roadside assistance work?

Accepted Answer

You will be given a "member guide" which will include a toll-free number to call in case you need emergency assistance

Your roadside assistance will include:

• Vehicle Tow to the nearest authorized repair shop

• Tire Change

• Jump Start

• Fuel Delivery

• Lockout up

• Unlimited events

Each individual item is covered up to $250 per occurrence, an unlimited amount of time. If the service fee for an item exceed $250 at once, we will provide you an estimate of the charges you would be responsible for.

Question 9

What is the allowed mileage?

Accepted Answer

The allowed mileage depends on the offer you selected.

To note that we will not look at your miles driven on a monthly basis but for the entire duration of your subscription.

For instance for a 800 miles/month allowance : If you drive 1000 miles the 1st month and 500 miles the 2nd, then leave the service, you would not be charged for additional miles because you would be under the 1600 miles allowance over the duration of your subscription.

Question 10

Can I drive outside of the United states?

Accepted Answer

We want you to enjoy your car and you'll be able to take it anywhere in the continental U.S.A. The car is not allowed to leave the country however.

Question 11

Can I change vehicle during my subscription?

Accepted Answer

You can stop your subscription any time by letting us know 10 days prior the end of your billing cycle. Then you can start another subscription with another car.

Please note that the initiation fees are vehicle-specific and they will be due if you select a new vehicle.

Question 12

What happens if I am over the mileage limit?

Accepted Answer

When you return your vehicle, if you have exceeded the overall mileage allowance, we will be charged per extra mile. Verify our terms and conditions our your contract for the cost of extra-miles.

Question 13

What happens if I get a ticket?

Accepted Answer

It is your responsibility to pay any ticket incurred because of your use of the subscribed vehicle. If we receive it, we would pay it on your behalf and charge it back to you plus and eventual administrative fee. Please check on the terms and conditions.