Question 1

Can I use station-based car-sharing to drive to the airport?

Accepted Answer

When taking trips with station-based car-sharing, you must return to the car to its Home Station at the end of your drive. This means it is not possible to start your trip with station-based car-sharing and end it at the airport.

Airport pick-ups and drop-offs are only possible with free-floating car-sharing.

Question 2

What is a low on fuel fee?

Accepted Answer

A low on fuel fee applies if you return your car with a fuel level below 25%. This fee applies to station-based car-sharing only.

Question 3

What is a late cancellation fee?

Accepted Answer

A late cancellation fee applies if you choose to cancel your trip less than 24 hours before it starts.

Question 4

What is a late return fee?

Accepted Answer

A late return fee applies if you return your car to the Home Station after the time stated in your booking.

Question 5

What is a no-show fee?

Accepted Answer

A no-show fee applies if you do not pick up your car and start your trip without notifying us.

Question 6

I used to use wuddi. Can I transfer my wuddi account to Free2move?

Accepted Answer

Sadly not. You can register [/de/en/registration/personal-data/] for Free2Move and start using the app right away though - it only takes 3 minutes to sign up!

Question 7

Can I return my car to another Home Station?

Accepted Answer

No. You must always return the car to the same Home Station from which you picked it up.

Question 8

What is a Home Station?

Accepted Answer

The Home Station is both the pick-up and drop-off point for your car when using station-based car-sharing.

Each car in a station-based city fleet is assigned one station as its 'home.'You can rent Free2move cars from any Home Station, but you must always return the car to the same Home Station from which you picked it up.

Question 9

What happens if I cannot pick up or return my car as planned?

Accepted Answer

Plans can change, we get that. However, in order to ensure our fleet can meet the needs of our car-sharing community, we do have to charge fees when late changes occur, such as no-show fee [/de/en/faq/station-based-rentals/#what-is-a-no-show-fee], late return fee [/de/en/faq/station-based-rentals/#what-is-a-late-return-fee] or late cancellation fee [/de/en/faq/station-based-rentals/#what-is-a-late-cancellation-fee].

Question 10

Do I need to refuel or charge Free2move cars after each station-based trip?

Accepted Answer

You may need to refuel or charge our cars at the end of your trip. However, the cost of fueling and charging is always covered by us.

Combustion engine cars and hybrids: To end your trip at station-based locations, your car must have a fuel level above 25%. We recommend locating a partner fuel station in the app and filling up before returning to the car's Home Station. It's free!

Fully electric cars: To end your trip at station-based locations, you need to plug in your electric car before ending your trip via the app. There is no minimum battery level required to end your trip.

How do I refuel Free2move cars? [/de/en/faq/fueling-and-charging/#how-do-i-refuel-free2move-cars] How do I charge an electric car? [/de/en/faq/fueling-and-charging/#how-do-i-charge-an-electric-car]

Question 11

Where can I park and end my station-based trip?

Accepted Answer

When ending your trip in a station-based city such as Münster, you must always return the car to the same Home Station you picked it up from.

Important: To end your trip at station-based cities, your car must have a fuel level above 25%. This also applies to plug-in hybrid vehicles (PHEVs). Fully electric cars (EVs) do not have a required minimum battery level but must be plugged into the charging station in order to end your trip.

See all parking rules [/de/en/faq/parking/#where-can-i-park]

*In some Free2move cities, we operate station-based car-sharing where cars do not "free-float" but are rented from fixed stations.