Question 1

Add an Additional Driver

Accepted Answer

The Free2Move account holder must be the signatory of the rental agreement. S/he can also drive any of the rented vehicles, as long as s/he meets the rental requirements. An additonal driver can be added to the rental contract either by contacting our customer service or directly at the rental agency.

Question 2

Rental periods

Accepted Answer

A one-day rental comprises 24 consecutive hours and can start at any time of the day as long as the rental agency is open. Each vehicle can be rented for a maximum period of 28 days. Only one vehicle can be booked at a time. When you create an online reservation within our website, you are agreeing to the terms and conditions and the operational hours of the agencies.

Question 3

In which countries can I use the rented vehicle?

Accepted Answer

The list of authorised countries in which you can drive the Free2Move vehicles can be consulted in the General Rental Conditions, available during the vehicle selection.

Question 4

Modification or cancellation of reservations

Accepted Answer

Please contact your agency to cancel or modify your reservations. No changes or cancellations can be made online.

Question 5

Can I book a particular model?

Accepted Answer

With Free2Move, we guarantee you an accurate model within the limits of availability.

Question 6

Can we rent the same day?

Accepted Answer

If a vehicle is available, an immediate reservation can be made.